SaaS License Management Software
ServiceNow Software Asset Management: features, pricing and who it fits
Companies that already run ServiceNow can keep license data in the same platform with this enterprise module, which links SaaS apps through Integration Hub. Pricing is by quote. Teams lacking an instance and its admins will find it heavy.
Who ServiceNow Software Asset Management is for
Best for
- Enterprises already running ServiceNow ITSM/CMDB that want license data in the same platform
- Teams that need on-prem and SaaS license compliance together
Look elsewhere if
- Small and mid-size companies without a ServiceNow instance and admin team
- Buyers wanting quick SaaS-only spend cleanup with published prices
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| SaaS License Management Software | Poor fit | Poor fit | Poor fit | Strong fit |
| Software Asset Management Tools | Poor fit | Poor fit | Workable | Strong fit |
Strong fitWorkablePoor fitNo data from the vendor
ServiceNow Software Asset Management features
- App coverage with seat data
- Built-in SaaS license connections plus custom connectors for apps with an API via Integration Hub and Flow Designer
- Pricing model
- Quote-based, platform licensing
- IdP integrations
- IdP integrations not confirmed by the vendor; custom connectors through Integration Hub
- SaaS coverage
- SaaS License Connections plus custom low-code connectors
- License compliance
- Core SAM capability (details not confirmed by the vendor)
- ITSM integration
- Native to the ServiceNow platform
- Pricing
- Quote-based, platform licensing
- Company size fit
- Enterprise
Pros and cons
What users like
- User-friendly interface
Common complaints
- G2 page mixes in general ServiceNow reviews, so SAM-specific feedback is thin
- Licenseware rated easier to set up and administer in G2 comparison
Integrations, security and hosting
Worth knowing before you buy
- Custom SaaS connectors need Integration Hub, a separately licensed component for production
- No published prices; implementation cost is a major part of total cost per third-party commentary
- Strongest when ServiceNow CMDB is already the system of record
- G2 ServiceNow IT Asset Management (503 reviews, 4.3) is a separate, larger listing
