POS Systems
Lightspeed: features, pricing and who it fits
Lightspeed, based in Montreal, sells separate retail and restaurant POS products, with plans priced per location. Reviewers like its inventory and reporting but complain about price and slow support. A listed Retail Basic rate is $89 per month on annual billing.
Who Lightspeed is for
Best for
- Multi-category retailers needing deeper inventory and reporting
- Mid-size and multi-location merchants
Look elsewhere if
- Micro-merchants wanting $0 software
- Buyers needing fast support (G2 complaints)
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| POS Systems | Poor fit | Strong fit | Strong fit | Workable |
Strong fitWorkablePoor fitNo data from the vendor
Lightspeed features
- Payment processing terms
- Lightspeed Payments about 2.6% + 10c (one review); same across plans
- Inventory management
- Reviewers highlight inventory management
- Industry features
- Retail and Restaurant (plus Golf, hospitality)
- Reporting and analytics
- Reviewers highlight reporting
- Pricing model
- Plan per location plus processing
- Target company size
- SMB to enterprise
Lightspeed pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Basic | $89 annual / $109 monthly | per month | third-party |
| Core | $149 / $179 | per month | annual / monthly |
| Plus | $289 / $339 | per month | annual / monthly |
| Enterprise | Custom |
Vendor prices were not available; figures are third-party for Retail. Restaurant pricing not confirmed by the vendor. Processing about 2.6% + 10c (one review).
Prices as published by Lightspeed on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.
Pros and cons
What users like
- Inventory management
- Reporting
Common complaints
- Pricing high for value
- Slow support, hard to reach account managers
Worth knowing before you buy
- Annual billing saves roughly 15 to 20% vs monthly (third-party)
- Lightspeed absorbed Vend and ShopKeep products (not confirmed by the vendor)
- Transaction fee same on all plans
