Software Asset Management Tools
Matrix42: features, pricing and who it fits
Matrix42 is a German vendor of enterprise service management whose software asset management now adds SaaS management through the acquired Viio. It is hosted in Europe and links natively to its own service management. Pricing is by quote, and reviewers find setup complex for small teams.
Who Matrix42 is for
Best for
- European enterprises that want SAM, ITSM and SaaS management from one vendor
- Buyers with traditional on-prem license compliance needs plus a growing SaaS estate
Look elsewhere if
- Small companies wanting self-serve pricing
- Teams that only need SaaS spend tracking
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| Software Asset Management Tools | Poor fit | Poor fit | Strong fit | Strong fit |
Strong fitWorkablePoor fitNo data from the vendor
Matrix42 features
- SaaS coverage
- SaaS management via Viio, to be integrated into Matrix42 SAM (acquisition announced 2025-10)
- ITSM integration
- Native with Matrix42 enterprise service management
- Pricing
- Quote only
- Company size fit
- Mid-market to enterprise ( not confirmed by the vendor from vendor)
Pros and cons
What users like
- Intuitive usability and continuous workflow development
- Strong reporting and drill-down in asset and licence data
- Stable platform with reasonable integrations
Common complaints
- Complex setup and administration, especially for small teams
- Pricing felt high by some reviewers
- Missing mobile app and duplicate tickets from email integration
Integrations, security and hosting
- Data residency
- Homepage says built, hosted and supported in Europe; cloud, private cloud and on-prem options
Worth knowing before you buy
- Acquired Viio Technologies ApS (Copenhagen, founded 2017) in October 2025 to add SaaS management and procurement to its SAM
- Viio was named in the 2025 Gartner Magic Quadrant for SaaS Management Platforms per a Matrix42 blog title
- Acquired Efecte (Finnish service management) in April 2024
- Ownership: Baird deal card shows Corten Capital acquired Matrix42 from EMERAM Capital Partners in July 2021
