IT Asset Management Software
ServiceNow IT Asset Management: features, pricing and who it fits
ServiceNow IT Asset Management covers hardware and software assets on the Now Platform and links them to the CMDB. Discovery is a separate ServiceNow product. It is aimed at enterprises already running ServiceNow.
Who ServiceNow IT Asset Management is for
Best for
- Enterprises already running ServiceNow ITSM and CMDB that want assets in the same system of record
- IT teams that need hardware lifecycle and software license reconciliation together
Look elsewhere if
- Buyers who want published prices and a quick self-serve start
ServiceNow IT Asset Management features
- Automated discovery and inventory
- Agentless ServiceNow Discovery scans using protocols such as SSH, WMI and SNMP and feeds the CMDB (Discovery is a separate ITOM product)
- Lifecycle management
- Hardware asset management covers the hardware lifecycle from procurement and deployment to disposal, with stockrooms and lifecycle states
- Software license tracking and compliance
- Software asset management reconciles discovered installs against purchased entitlements to determine compliance
- CMDB and service desk integration
- Assets can be linked to CMDB configuration items inside the same platform as ITSM
- MDM, endpoint and procurement integrations
- ServiceNow community guidance names SCCM, Intune and Jamf among endpoint data sources
- Reporting, barcode tagging and audits
- Mobile asset inventory audits with barcode scanning in the Agent app, works offline
- Pricing model
- Quote-based
- Target company size
- Enterprise
Integrations, security and hosting
Worth knowing before you buy
- Discovery that fills the asset records is the separate ServiceNow Discovery product, not an ITAM-only feature
- ITAM is a governance layer over HAM, SAM and the CMDB, not one table; assets and configuration items are linked but not every asset needs a CI
ServiceNow IT Asset Management alternatives
Vendor dossier
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| IT Asset Management Software | Poor fit | Poor fit | Workable | Strong fit |
Strong fitWorkablePoor fitNo data from the vendor
About the company
- Founded
- 2003
- Headquarters
- Santa Clara, US
- Ownership
- public (NYSE: NOW)
- Employees
- 29,187 (2025)
- 2012
- IPO on NYSE, raising US$210 million
Support and integrations
- Notable integrations
- ServiceNow ITSM and CMDB, SCCM, Intune, Jamf
What vendors in this category ask before quoting
Answer these once in a SaaSBid request and ServiceNow IT Asset Management and its alternatives quote against the same facts.
- How many devices and other assets do you need to track?Most products price per asset, per device or per technician, so the count sets the tier.
- What mix of Windows, macOS, Linux, servers and network equipment do you run?Discovery methods differ in the platforms they cover.
- Which MDM, directory and service desk tools do you use today?Native integrations decide how much manual entry remains.
- Do you need license compliance or only hardware tracking?License modules are often sold as higher tiers or add-ons.
- Will staff audit assets physically with scanners or phones?Barcode features are missing from some discovery-first tools.
- Do you need cloud, self-hosted or region-specific hosting?Deployment options differ by plan and can change the quote.