Procurement Intake Software
Coupa: features, pricing and who it fits
Coupa is a large business spend suite for procurement, purchase orders, suppliers, sourcing and payments, backed by a big supplier network. Third-party data suggests a median contract near $93K a year, with commitments of one to three years. Reviewers call the interface dated and supplier onboarding cumbersome.
Who Coupa is for
Best for
- Large enterprises that need one suite for procure-to-pay, sourcing and supplier risk
- Buyers who value a large supplier network (Moody's cites 10 million+ buyers and suppliers on the Coupa network)
Look elsewhere if
- Small teams: third-party data points to a median contract near $93k per year with 1 to 3 year commitments
- Buyers who want public pricing or a fast self-serve start
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| Procurement Intake Software | Poor fit | Poor fit | No data | Strong fit |
| Purchase Order and Approval Software | Poor fit | Poor fit | No data | Strong fit |
| Vendor Management Software | Poor fit | Poor fit | No data | Strong fit |
| RFP and Sourcing Software (Buyer Side) | Poor fit | Poor fit | No data | Strong fit |
Strong fitWorkablePoor fitNo data from the vendor
Coupa features
- Pricing transparency
- Custom quote only
- Price / entry cost
- Custom quote only
- Trial / free tier
- No free trial listed by the vendor
- Risk assessment
- Risk Assess module (from the 2018 Hiperos acquisition) can start supplier assessments from a sourcing event
- Pricing
- Custom quote only
Pros and cons
What users like
- Easy to use for purchase orders and invoice processing
- Approval workflows are simple to set up and reliable
- Automation across procure-to-pay and expense tasks
Common complaints
- Dated, clunky interface
- Supplier onboarding is cumbersome
- Slow support follow-up on open tickets
- Rigid approval rules and limited layout customization
Worth knowing before you buy
- Thoma Bravo closed its roughly $8.0B take-private on 2023-02-28; Coupa is no longer listed on Nasdaq.
- Supplier risk (Risk Assess) came from the 2018 Hiperos acquisition, so it is an acquired module rather than native to the core procurement app.
- Costbench data shows auto-renewing contracts with a 1 to 3 year minimum and about 23% average negotiated discount, so list price is not the paid price.
- About 63% of G2 reviewers are enterprise (G2 comparison data).
- SpendGuard fraud and error detection draws on spend data from the Coupa Community and ships 25+ alerts.
