AI Customer Service Agents
Fin (Intercom): features, pricing and who it fits
Fin is the AI agent from Intercom, which renamed itself Fin in 2026. It can run on the Intercom help desk or on third-party desks such as Salesforce and HubSpot. Pricing is $0.99 per outcome, and a qualification costs $9.99, ten times a resolution.
Who Fin (Intercom) is for
Best for
- Teams that want to pay only for resolved conversations
- Teams already on Intercom, or on Salesforce/HubSpot help desks that want an AI layer without migrating
- Startups under 15 people via the Early Stage program
Look elsewhere if
- Teams that need predictable flat monthly cost, since outcome volume drives the bill
- Buyers who need Fin Voice pricing upfront (sales quote only)
Fin (Intercom) features
- Autonomous resolution
- Billed per outcome; vendor-reported 76% average resolution across 12,000 customers (Fin roundup article, vendor-authored)
- Knowledge sources and setup
- Help center articles, internal content, PDFs, web pages, plus Guidance and audience-targeted content; suggestions can update content in Intercom, Zendesk and Salesforce
- Actions and integrations
- Data connectors and Procedures (document-style editor with code and connector steps)
- Channels and voice
- Chat, email, SMS, WhatsApp, social, Slack, Discord (alpha); Fin Voice by sales quote (help article lists it as coming soon)
- Human handoff and oversight
- Configurable triage and handoff rules; always hands off high-risk content; Simulations, batch testing, preview and answer inspection for oversight
- Help desk compatibility
- Works inside Intercom or on other help desks such as Salesforce and HubSpot
- Pricing model
- $0.99 per outcome; 50-outcome monthly minimum on third-party help desks; plus $19 per seat with Intercom
- Target company size
- Startups through enterprise; Fin for Startups aimed at teams under 15 people and under $10M raised
Fin (Intercom) pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Fin with your current helpdesk | $0.99 | per outcome | 50 outcomes per month minimum; sales contact required |
| Fin with Intercom | $0.99 per outcome + $19 per helpdesk seat per month | per outcome and per seat | Seat price depends on Intercom plan (Essential, Advanced, Expert); Lite seats free |
| Pro add-on | From $100 | per month | Includes Operator and advanced AI analytics |
| Copilot add-on | $35 | per user per month | Listed for Salesforce |
| Fin Voice | Contact sales |
Qualifications cost $9.99 each; resolutions, procedure handoffs, disqualifications and self-serve routings $0.99 each. One outcome charged per conversation. 14-day trial with unlimited outcomes. Early Stage program: 93% off Intercom and a free year of Fin. USD only.
Prices as published by Fin (Intercom) on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.
Integrations, security and hosting
- Security and compliance
- SOC 2 Type II, ISO 27001, ISO 42001, HIPAA (per Fin roundup article)
- Implementation
- Pricing page: setup in under an hour, no setup or integration fees
Worth knowing before you buy
- Charged per outcome, and qualifications ($9.99) cost ten times a resolution ($0.99)
- Third-party help desk use carries a 50-outcome monthly minimum and requires contacting sales
- Intercom company renamed to Fin in 2026, so the AI agent and the help desk now share a brand
- Pricing page states no setup or integration fees and setup under an hour
- Intercom SSO is Expert plan only, so SSO on the Intercom stack is the top seat tier
Fin (Intercom) alternatives
Vendor dossier
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| AI Customer Service Agents | Strong fit | Strong fit | Strong fit | Strong fit |
Strong fitWorkablePoor fitNo data from the vendor
How buying Fin (Intercom) works
- How you buy
- Online up to Fin with Intercom (Essential/Advanced seats), sales above
- Demo or quote needed for
- Fin with your current helpdesk (sales contact); Fin Voice
- Free trial
- 14 days
- Contract
- Not stated on Fin page; Intercom Essential and Advanced monthly or annual
- Onboarding fee
- none stated: page says no setup, integration or platform charges
- Time to go live (vendor statement)
- Fin can be set up in under an hour
Security and data protection
- SOC 2
- Type II
- ISO 27001
- Yes
- Single sign-on (SAML)
- Intercom Expert plan
- HIPAA
- HIPAA listed in Fin roundup article; BAA terms not confirmed by the vendor
From Fin (Intercom)'s trust center, security and legal pages. Anything not listed is not published.
About the company
- Founded
- 2011
- Headquarters
- San Francisco, US
- Ownership
- venture-backed (Series D, 2018)
- Employees
- 1,400+ (2026)
- 2023
- Fin AI Agent launched
- 2026
- Company renamed from Intercom to Fin
Support and integrations
- Support
- Expert plan lists SLAs; Premier Support available by contract
- API
- Data connectors; works with any helpdesk via API per help article
- Notable integrations
- Intercom, Salesforce, HubSpot, Zendesk, Freshdesk
What vendors in this category ask before quoting
Answer these once in a SaaSBid request and Fin (Intercom) and its alternatives quote against the same facts.
- Which help desk and CRM do you use today?Compatibility decides which products are even candidates, and some require their own desk.
- How many conversations do you handle each month, and on which channels?Volume and channel mix set whether per-resolution, per-conversation or per-seat pricing is cheaper.
- Which actions should the agent perform, such as refunds or order changes?Action scope changes implementation effort and the connectors needed.
- Which languages must the agent support?Language coverage is limited at some vendors.
- Do you need voice support, and is regional data hosting required?Both can be separate products or add-ons that change the offer.
- Who will own training, testing and monitoring after launch?Internal capacity decides whether a self-serve tool works or a vendor-led rollout is required.