AI Customer Service Agents
Lyro AI Agent (Tidio): features, pricing and who it fits
Lyro is Tidio's AI agent, sold standalone from $32.50 a month for 50 conversations or inside Tidio plans. It targets small and mid-size shops. The free plan includes only 50 lifetime Lyro conversations, and running Lyro on another help desk needs a Plus or Premium plan.
Who Lyro AI Agent (Tidio) is for
Best for
- Small online shops that want an AI agent on a live-chat widget with self-serve checkout
- Teams that want to test with 50 free Lyro conversations before paying
Look elsewhere if
- Enterprises that need published SSO, SCIM or regional hosting details
- Teams that want to bolt Lyro onto another help desk without a Plus or Premium plan (Lyro Connect is Plus and Premium only)
Lyro AI Agent (Tidio) features
- Autonomous resolution
- Premium plan guarantees a 50% resolution rate with pay-per-resolution billing
- Knowledge sources and setup
- Scrapes existing support content automatically; forwards unanswered questions to humans and learns from replies
- Actions and integrations
- Smart Actions for order updates, lead qualification and ticket routing, with MCP; integrations with Zendesk, Intercom, Salesforce and 20+ platforms
- Channels and voice
- Any channel connected to Tidio: live chat, email, Messenger, Instagram, WhatsApp
- Human handoff and oversight
- Configurable handoff and escalation rules, real-time monitoring, takeover at any time
- Help desk compatibility
- Own Tidio chat; Lyro Connect adds it to Zendesk, Intercom, Salesforce without migration (Plus and Premium only)
- Pricing model
- Subscription tiers with conversation quotas; from $0.50 per conversation; Premium per resolution
- Target company size
- Small and mid-size businesses, with custom tiers for larger
Lyro AI Agent (Tidio) pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Free | $0/mo | 50 lifetime Lyro conversations, 10 seats | |
| Starter | $24.17/mo | per month | 100 billable conversations, 7-day trial |
| Growth | from $49.17/mo | per month | from 250 conversations, 7-day trial |
| Lyro AI Agent (standalone) | from $32.50/mo | per month | 50 Lyro conversations, 7-day trial |
| Plus | from $300/mo + usage | per month | contact sales, Lyro Connect |
| Premium | Contact sales | pay-per-resolution billing, from 3,000 Lyro conversations, 50% resolution rate guarantee |
Annual billing labeled '2 months free'; Lyro page states paid usage from $0.50 per conversation.
Prices as published by Lyro AI Agent (Tidio) on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.
Integrations, security and hosting
- Integrations
- 20+ platforms, including Zendesk, Intercom, Salesforce
- Security and compliance
- SOC 2 (type and period not stated on security page), SOC 2 Type II 2026 audit listed on trust center, GDPR and CCPA statements, HECVAT Lite self-assessment
- Data residency
- Privacy policy: data mainly processed in the EEA, some processing in the US; trust center names no regions
- Implementation
- One-click activation claimed, no time stated
Worth knowing before you buy
- Lyro Connect (running Lyro on Zendesk, Intercom or Salesforce) needs Plus or Premium
- Premium bills per resolution with a 50% resolution guarantee; other tiers bill per conversation
- Free plan gives only 50 lifetime Lyro conversations, not monthly
- Lyro is powered by Claude (Anthropic) plus in-house models per vendor page
- Privacy policy says data is mainly processed in the EEA
Lyro AI Agent (Tidio) alternatives
Vendor dossier
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| AI Customer Service Agents | Strong fit | Strong fit | Workable | Poor fit |
Strong fitWorkablePoor fitNo data from the vendor
How buying Lyro AI Agent (Tidio) works
- How you buy
- Online up to Growth, sales above
- Demo or quote needed for
- Plus (from $300/mo) and Premium
- Free plan
- Yes
- Free trial
- 7 days
- Contract
- monthly or annual
- Time to go live (vendor statement)
- one-click activation, no time stated
Security and data protection
- SOC 2
- Type II
- Data hosting regions
- EEA (primary processing, per privacy policy)
- HIPAA
- Custom tier mentioned with SOC 2 and HIPAA on Lyro page
From Lyro AI Agent (Tidio)'s trust center, security and legal pages. Anything not listed is not published.
About the company
- Founded
- 2013
- Headquarters
- Szczecin, Poland
- Ownership
- venture-backed (Series B $25M, per vendor)
- Employees
- 180+ (2026)
Support and integrations
- Integrations
- 20+ platforms
- Notable integrations
- Zendesk, Intercom, Salesforce
What vendors in this category ask before quoting
Answer these once in a SaaSBid request and Lyro AI Agent (Tidio) and its alternatives quote against the same facts.
- Which help desk and CRM do you use today?Compatibility decides which products are even candidates, and some require their own desk.
- How many conversations do you handle each month, and on which channels?Volume and channel mix set whether per-resolution, per-conversation or per-seat pricing is cheaper.
- Which actions should the agent perform, such as refunds or order changes?Action scope changes implementation effort and the connectors needed.
- Which languages must the agent support?Language coverage is limited at some vendors.
- Do you need voice support, and is regional data hosting required?Both can be separate products or add-ons that change the offer.
- Who will own training, testing and monitoring after launch?Internal capacity decides whether a self-serve tool works or a vendor-led rollout is required.