Help Desk Software
Front: features, pricing and who it fits
Front treats email, chat and SMS as collaborative conversations in a shared inbox, with internal comments and mentions. Starter costs $25 per seat and stops at 10 seats, while Professional grows to 50 and brings SSO plus SCIM. Autopilot AI is billed per conversation.
Who Front is for
Best for
- Teams that work out of shared email addresses and need internal comments and assignment
- Mid-size teams that want SSO and SCIM from the $65 Professional plan
Look elsewhere if
- Teams over 10 who want the cheapest tier, Starter caps at 10 seats
- Buyers who want a classic ITSM service desk
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| Help Desk Software | Workable | Strong fit | Strong fit | Workable |
Strong fitWorkablePoor fitNo data from the vendor
Front features
- Channel coverage
- Email, chat, SMS; native WhatsApp on Professional and up (Meta costs plus 20% admin fee)
- AI agents and assistance
- Autopilot AI agent from $0.05 per conversation; Copilot $20/seat/month (included in Enterprise)
- Reporting and SLA tracking
- QA and CSAT included on Enterprise
- Pricing model
- Per seat plus AI usage add-ons
- Target company size
- Small teams (Starter to 10 seats) to mid-size (Professional to 50 seats) and enterprise
Front pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Starter | $25 | per seat/month, annual | Up to 10 seats, basic user management only |
| Professional | $65 | per seat/month, annual | Up to 50 seats, SSO and SCIM |
| Enterprise | $105 | per seat/month, annual | SSO, SCIM, custom roles |
14-day trial with Professional features, no card. Page says 'Save 24%' on annual. Contracts over $25k require an onboarding package.
Prices as published by Front on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.
Pros and cons
What users like
- Intuitive interface
- Internal comments and @mentions on threads help teamwork
Integrations, security and hosting
- Implementation
- Onboarding package required on contracts over $25k; otherwise quoted
Worth knowing before you buy
- Starter is capped at 10 seats and Professional at 50 seats, so growth forces a plan jump
- SSO and SCIM are included from Professional, a lower tier than at most rivals
- API rate limit increase costs $200 per 100 requests/min per month
- Autopilot AI is $0.05 per conversation, far lower than per-resolution rivals, but definitions differ
- Contracts above $25k require an onboarding package
