Help Desk Software
HubSpot Service Hub: features, pricing and who it fits
Service Hub is HubSpot's support product, so tickets link directly to CRM contact records. Free tools cover up to 2 users and Starter begins at $7 per seat monthly. Customer and Data agents use HubSpot Credits, and the Professional and Enterprise tiers carry onboarding fees of $1,500 and $3,500.
Who HubSpot Service Hub is for
Best for
- Companies already on HubSpot CRM wanting tickets tied to contact records
- Teams of 1 to 2 starting on the free tools
Look elsewhere if
- Buyers avoiding mandatory onboarding fees ($1,500 Professional, $3,500 Enterprise)
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| Help Desk Software | Strong fit | Strong fit | Workable | Workable |
Strong fitWorkablePoor fitNo data from the vendor
HubSpot Service Hub features
- Knowledge base and self-service
- Knowledge base SSO with up to 2 access groups on Professional, 100 on Enterprise
- AI agents and assistance
- Customer Agent and Data Agent consume HubSpot Credits; 14-day Customer Agent trial with Pro/Enterprise seat
- Pricing model
- Per seat plus credits for AI
- Target company size
- Free to Enterprise
HubSpot Service Hub pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Free | $0 | up to 2 users | |
| Starter | $7 annual / $20 monthly | per seat/month | 500 HubSpot Credits |
| Professional | $90 annual / $100 monthly | per seat/month | 3,000 credits; $1,500 one-time onboarding |
| Enterprise | $150 | per seat/month | 5,000 credits; $3,500 one-time onboarding |
The vendor does not clearly label which listed price is annual and which is monthly on every tier; the annual/monthly split shown here is an interpretation.
Prices as published by HubSpot Service Hub on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.
Worth knowing before you buy
- Professional and Enterprise require one-time onboarding of $1,500 and $3,500
- AI agents draw from HubSpot Credits (500 / 3,000 / 5,000 by tier)
- Knowledge base access groups are capped at 2 on Professional versus 100 on Enterprise
- Free tier limited to 2 users
