Help Desk Software
Gorgias: features, pricing and who it fits
Gorgias is made for online stores and charges according to how many tickets you handle, so adding agents costs nothing extra. Starter is $10 monthly and covers 50 tickets. Going over adds $0.36 to $0.40 per ticket, and voice plus SMS are billed by use. Teams outside ecommerce get little from it.
Who Gorgias is for
Best for
- Shopify-style online stores that want unlimited agents on a ticket-based price
- Small stores starting from 50 tickets a month
Look elsewhere if
- Non-ecommerce support teams
- High-volume stores worried about overage fees of $0.36 to $0.40 per ticket
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| Help Desk Software | Workable | Strong fit | Workable | Workable |
Strong fitWorkablePoor fitNo data from the vendor
Gorgias features
- Channel coverage
- Email, chat, voice and SMS (Voice and SMS as add-ons billed by usage)
- AI agents and assistance
- AI Agent priced per automated interaction
- Pricing model
- Ticket-volume tiers, unlimited agents per page claim of 'never per agent'
- Target company size
- Ecommerce merchants, small to enterprise
Gorgias pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Starter | $10 | per month | 50 tickets, monthly billing only, overage $0.40 |
| Basic | $50 annual / $60 monthly | per month | 300 tickets |
| Pro | $300 annual / $360 monthly | per month | 2,000 tickets, overage $0.36 |
| Advanced | $750 annual / $900 monthly | per month | 5,000 tickets |
| Enterprise | Custom | quote | Over 5,000 conversations a month |
AI Agent: $0.90 per automated interaction on annual, $1.00 monthly, $1.50 beyond plan allowance; each AI interaction also counts as a ticket. 7-day free trial, no payment info. Page also showed conflicting monthly numbers in its product data (Basic $77, Pro $471, Advanced $1,227), confirm before relying.
Prices as published by Gorgias on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.
Pros and cons
What users like
- Responsive support team (Shopify app reviews)
- Live chat and store context in one place
Common complaints
- Mixed Shopify app rating (4.2 of 624) suggests uneven satisfaction
- Ticket overages raise cost
Integrations, security and hosting
Worth knowing before you buy
- Pricing is by ticket count, so agent count does not change the price
- AI interactions also count as tickets, so automated volume can push you into overage
- Starter is monthly only; 17% saving on annual for Basic to Advanced is derived from list prices
- SSO is supported for Google and Microsoft 365 accounts; plan not stated on the pricing page
- Shopify App Store rating 4.2 from 624 reviews
