IT Asset Management Software
SolarWinds Service Desk: features, pricing and who it fits
SolarWinds Service Desk is a cloud help desk priced per technician, with unlimited requesters. Asset management and a CMDB are on the cheapest plan, while network discovery and license compliance need Advanced at $99. Asset pricing is separate and quoted on request.
Who SolarWinds Service Desk is for
Best for
- IT teams that want asset records tied directly to tickets and changes
- Organizations with many requesters and few technicians, since requesters need no paid license
Look elsewhere if
- Buyers who want ITAM sold standalone without a service desk
- Teams that need public asset-based pricing: asset pricing is on request
SolarWinds Service Desk features
- Automated discovery and inventory
- Network Discovery on Advanced and Premier
- Lifecycle management
- Asset Management on all plans; Contract Management on Advanced and up
- Software license tracking and compliance
- License Compliance on Advanced and up
- CMDB and service desk integration
- CMDB on all plans (Essentials and up); Visual CMDB and dependency mapping on Premier; service desk is the core product
- MDM, endpoint and procurement integrations
- Discovery connections for Intune, Jamf Pro and SCCM
- Reporting, barcode tagging and audits
- Reporting and dashboards are core features; change history is kept for audits
- Pricing model
- Per technician per month, billed annually; unlimited requesters; asset pricing on request
SolarWinds Service Desk pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Essentials | $39 | per technician per month, billed annually | Asset Management, CMDB, MFA |
| Advanced | $99 | per technician per month, billed annually | Adds Network Discovery, Contract Management, License Compliance, Virtual Agent |
| Premier | $124 | per technician per month, billed annually | Adds Visual CMDB and Dependency Mapping, more AI features |
30-day trial with full functionality. Asset pricing is available on request; IT asset management is a separate add-on at purchase. Discounts for large orders, academic, government and nonprofit.
Prices as published by SolarWinds Service Desk on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.
Integrations, security and hosting
- Security and compliance
- SOC 2 Type 2 report available on request, SolarWinds ISO/IEC 27001:2022 (company ISMS)
Worth knowing before you buy
- Asset management and CMDB are on the cheapest plan, but network discovery and license compliance need Advanced ($99).
- Pricing is per technician only; requesters are unlimited and need no license.
- Asset pricing is separate and quoted on request, so the list price understates ITAM cost.
- The 30-day trial gives full access to the top plan.
- Sold as a service desk first; the ITAM add-on is bought separately.
SolarWinds Service Desk alternatives
Freshservice$19 per agent per month, billed annually
ManageEngine AssetExplorer$115/month for 250 assets (cloud)
EZO AssetSonar$0.75 per asset per month (ITAM)
InvGate Asset Management$1,499 per year (Starter, up to 500 IP devices)
LansweeperFree plan (100 licensed assets)
ServiceNow IT Asset ManagementContact sales
Vendor dossier
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| IT Asset Management Software | No data | Strong fit | Strong fit | No data |
Strong fitWorkablePoor fitNo data from the vendor
How buying SolarWinds Service Desk works
- How you buy
- Online or through sales
- Demo or quote needed for
- Quote available; asset pricing on request
- Free trial
- 30 days
- Contract
- Billed annually per technician
Security and data protection
- SOC 2
- Type II
- ISO 27001
- Yes
From SolarWinds Service Desk's trust center, security and legal pages. Anything not listed is not published.
Support and integrations
- Notable integrations
- Okta, Azure AD, Google SSO, OneLogin
What vendors in this category ask before quoting
Answer these once in a SaaSBid request and SolarWinds Service Desk and its alternatives quote against the same facts.
- How many devices and other assets do you need to track?Most products price per asset, per device or per technician, so the count sets the tier.
- What mix of Windows, macOS, Linux, servers and network equipment do you run?Discovery methods differ in the platforms they cover.
- Which MDM, directory and service desk tools do you use today?Native integrations decide how much manual entry remains.
- Do you need license compliance or only hardware tracking?License modules are often sold as higher tiers or add-ons.
- Will staff audit assets physically with scanners or phones?Barcode features are missing from some discovery-first tools.
- Do you need cloud, self-hosted or region-specific hosting?Deployment options differ by plan and can change the quote.