SMS Marketing Software
TextUs: features, pricing and who it fits
TextUs is a business texting platform for recruiting, staffing and sales teams, with a shared inbox, campaigns and ATS or CRM integrations. The cheapest published plan is $299 per month for 5,000 messages on a 12-month term. It is not built for ecommerce flows.
Who TextUs is for
Best for
- Staffing, recruiting and sales teams that text candidates or leads and need messages logged in an ATS or CRM
- Teams that want a shared inbox and one volume-based price instead of per-seat fees
Look elsewhere if
- Ecommerce brands needing Shopify-style SMS marketing flows (no ecommerce integrations named on the integrations page)
- Small teams with low volume: the cheapest published plan is $299 per month on a 12-month term
TextUs features
- Segmentation and automation
- Automated SMS campaigns, bulk and individual texts, AI and automation section (Pro)
- Two-way messaging and inbox
- Shared numbers and inbox for multiple reps, web dashboard plus iOS and Android apps
- Compliance and carrier registration
- Automatic opt-out handling (STOP), consent tracking and message rate controls; TCPA and CTIA guidelines stated; 10DLC registration not mentioned
- Ecommerce and CRM integrations
- Salesforce, HubSpot, Microsoft Dynamics, ATS tools such as Bullhorn, Workday, Greenhouse, plus Zapier and a Chrome extension
- Analytics and revenue attribution
- Dashboard with delivery, response rates and outcomes in real time
- Pricing model
- Message-volume plans, not per seat; 12-month term
- Target company size
- Mid-market and enterprise teams in staffing, recruiting, sales and customer engagement
TextUs pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Pro | $299/month | 5,000 messages per month, 5 phone numbers | SMS and MMS, campaigns and automation, integrations, email and ticket support |
| Enterprise | Custom | custom volume pricing | Adds named Customer Success Manager, short-code and RCS Branded Sender eligibility |
Extra messages $0.02 each at published growth rates (up to $1,500/month), spikes past purchased volume $0.05 per message, extra phone numbers $49/month each beyond 5, WhatsApp +$49/user (beta). MMS uses 3 credits. Monthly billing is possible on 12-month or longer commitments. No setup or implementation fee. Prepaid messages drawn down over the term.
Prices as published by TextUs on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.
Integrations, security and hosting
- Implementation
- No implementation or setup fee; vendor says most teams run within a day or two
Worth knowing before you buy
- Pricing is by message volume with a 12-month minimum term; there is no month-to-month plan
- Messages are prepaid and drawn down, a standard text of up to 160 characters uses 1 credit and MMS uses 3
- Built for staffing and recruiting first: the integration page leads with ATS connectors (Bullhorn, Greenhouse, Workday)
- Short codes and RCS Branded Sender are only listed for Enterprise
- Vendor states most teams are running within a day or two
TextUs alternatives
Vendor dossier
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| SMS Marketing Software | Poor fit | Poor fit | Strong fit | Strong fit |
Strong fitWorkablePoor fitNo data from the vendor
How buying TextUs works
- Demo or quote needed for
- Enterprise
- Free plan
- No
- Contract
- 12-month initial term; no month-to-month plans; monthly billing on 12-month or longer commitments
- Onboarding fee
- none stated
- Time to go live (vendor statement)
- most teams are running within a day or two
About the company
- Headquarters
- Denver, US (remote-first)
- Ownership
- venture-backed (Series C, 2021)
- Employees
- 48 (2021)
- 2021
- $22M Series C led by Eastside Partners with Access Venture Partners
- 2026
- Named Doug Busley SVP of Engineering
Support and integrations
- Support
- Email and ticket support on Pro, dedicated Customer Success Manager on Enterprise, self-serve Help Center
- Notable integrations
- Salesforce, HubSpot, Microsoft Dynamics, Bullhorn, Workday, Greenhouse, Zapier
What vendors in this category ask before quoting
Answer these once in a SaaSBid request and TextUs and its alternatives quote against the same facts.
- How many texts do you plan to send each month, and to how many subscribers?Credit bundles, minimum spends and per-message rates all scale with volume.
- Which countries are your subscribers in?Several vendors price or support only the US and Canada.
- Do you sell through Shopify, another store platform or a CRM?The integration determines which triggers and data are available.
- How many team members will reply to customers?Extra users may be billed separately.
- Do you already hold opt-in consent, and in what form?Imported lists need proof of consent and affect onboarding.
- Do you need a dedicated short code or registered local number?Short codes and registration add monthly or one-time fees.