Help Desk Software
Zoho Desk: features, pricing and who it fits
Zoho Desk sits inside the Zoho suite and has a free edition for 3 users plus four paid tiers. Zia AI arrives at Professional, and light agents cost less on the upper tiers. The vendor lists prices in INR, and public documents give no SSO or audit log detail.
Who Zoho Desk is for
Best for
- Small teams that want a free 3-agent start
- Zoho CRM or Zoho One customers
Look elsewhere if
- Buyers needing SSO or audit-log details from public docs (not published on pricing page)
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| Help Desk Software | Strong fit | Strong fit | Workable | Workable |
Strong fitWorkablePoor fitNo data from the vendor
Zoho Desk features
- AI agents and assistance
- Zia AI from Professional; Express supports AI agents with your own LLM key or Zoho LLM (30M free tokens per month)
- Pricing model
- Per user per month; light agents INR 345 on Professional and Enterprise
- Target company size
- Free edition to Enterprise tier
Zoho Desk pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Free | INR 0 | 3 users | Basic email ticketing |
| Express | INR 420 | per user/month, annual | |
| Standard | INR 800 | per user/month, annual | |
| Professional | INR 1,400 | per user/month, annual | Zia AI included |
| Enterprise | INR 2,400 | per user/month, annual | 50 free light users |
Annual saves up to 34%; 15-day trial on paid plans with no card. USD list prices are not confirmed by the vendor: the vendor pricing page serves INR. Prices kept in INR, not converted.
Prices as published by Zoho Desk on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.
Integrations, security and hosting
- Data residency
- Multiple Zoho data centers referenced (US, EU, AU, IN, JP, CA, UAE)
- Implementation
- Paid support plans include personalized onboarding
Worth knowing before you buy
- Free edition covers 3 user licenses with email ticketing only
- Light agents cost INR 345 per month on Professional and Enterprise; Enterprise includes 50
- Trial reverts to Free edition after 15 days, not suspension
- Annual-versus-monthly gap is up to 34%
- Paid support plans are sold separately from the licences
