Customer Success Software
ChurnZero: features, pricing and who it fits
ChurnZero is a customer success platform for B2B subscription companies, known for playbook automation and in-app engagement. Mid-market teams moving off spreadsheets use it. Pricing is by quote after a demo, and SOC 2 and HIPAA reports are available on request.
Who ChurnZero is for
Best for
- B2B SaaS CS teams that want automation and strong support
- Mid-market teams moving from spreadsheets
Look elsewhere if
- Buyers who want published pricing
- Teams that need a native CRM
ChurnZero features
- Health scoring
- ChurnScores built from usage, support, survey and engagement data; segmentable by size, stage, region
- Playbooks and automation
- Automation is a frequently praised strength
- Customer 360 and data integrations
- About 70 integration logos on homepage
- Onboarding and renewal management
- Renewal Hub forecasts renewals, expansion, churn, GRR and NRR in dollars
- Reporting and analytics
- Custom executive dashboards plus renewal and expansion forecasting
- Pricing model
- Quote-based via demo
- Target company size
- Mid-market B2B SaaS
ChurnZero pros and cons
What users like
- Ease of use 139 mentions
- Helpful 95 mentions
- Automation 86 mentions
- Customer support 78 mentions
- Efficiency 76 mentions
Common complaints
- Learning curve 54 mentions
- Complexity 41 mentions
- Not intuitive 39 mentions
- Missing features 34 mentions
Pros and cons tags from G2's reviews page, read October 26, 2026.
Integrations, security and hosting
- Integrations
- about 70 logos shown
- Security and compliance
- ISO/IEC 27001, SOC 2 Type 2, HIPAA, GDPR
Worth knowing before you buy
- Trust center notes data residency, SSO, SCIM and audit logging exist, but plan details are not shown
- Terms, DPA and privacy policy were updated effective 10/1/2026
- SOC 2 and HIPAA reports available on request
ChurnZero alternatives
Vendor dossier
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| Customer Success Software | No data | No data | Strong fit | Workable |
Strong fitWorkablePoor fitNo data from the vendor
How buying ChurnZero works
- How you buy
- Through sales
- Demo or quote needed for
- All (demo request, no pricing page)
Security and data protection
- SOC 2
- Type 2
- ISO 27001
- Yes
- Public DPA
- Yes
- Single sign-on (SAML)
- Available, plan not stated
- SCIM provisioning
- Available, plan not stated
- Audit logs
- Available, plan not stated
- HIPAA
- HIPAA report available on request
From ChurnZero's trust center, security and legal pages. Anything not listed is not published.
About the company
- Founded
- 2015
- Headquarters
- Washington, DC, US
- Ownership
- venture-backed (Series B $25M led by JMI Equity, 2021)
- 2021
- Series B $25M led by JMI Equity
Support and integrations
- Integrations
- about 70 logos on homepage
What vendors in this category ask before quoting
Answer these once in a SaaSBid request and ChurnZero and its alternatives quote against the same facts.
- How many customers and CSMs do you have, and how many people only need to view data?Customer counts, full users and viewer seats drive tiers at many vendors.
- Which systems hold your account data: CRM, product analytics, billing and support?Each source needs a connector, and some integrations are manual.
- What does your customer success motion look like: high touch, tech touch or both?Some vendors price or package by how you run customer success.
- Do you need data hosted in a specific region, or SSO and audit logs?These controls may depend on the plan.
- When should the platform go live, and who will configure it?Setup times vary from weeks to months, and paid onboarding may be needed.
- Do you need portals, communities or in-app messages alongside the core platform?Such modules are often sold separately and change the quote.