Customer Success Software
Totango: features, pricing and who it fits
Note: Vendor site states 'Totango is now Odie'
Totango merged with Catalyst in 2024, and its website now states that Totango is now Odie. The platform targets mid-market, Salesforce-centric teams. Ask how the rebrand affects the roadmap.
Who Totango is for
Best for
- Mid-market teams that want template-based customer success
- Salesforce-centric CS teams
Look elsewhere if
- Teams that want a stable product name and roadmap while the rebrand settles
- Buyers who want public pricing
Totango features
- Customer 360 and data integrations
- some users find other integrations manual
- Pricing model
- Quote-based via demo
- Target company size
- Mid-market
Integrations, security and hosting
- Security and compliance
- SOC 2, ISO certified (Catalyst: ISO 27001)
Worth knowing before you buy
- totango.com now says 'Totango is now Odie' and positions it as a post-sales knowledge engine
- Totango and Catalyst merged in 2024 and still list separate logins
- Great Hill Partners backs the merged company
Totango alternatives
Vendor dossier
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| Customer Success Software | No data | No data | Strong fit | No data |
Strong fitWorkablePoor fitNo data from the vendor
How buying Totango works
- How you buy
- Through sales
- Demo or quote needed for
- All (demo request)
Security and data protection
- SOC 2
- listed, type not stated
- ISO 27001
- Yes
- Public DPA
- Yes
From Totango's trust center, security and legal pages. Anything not listed is not published.
About the company
- Ownership
- private equity-backed (Great Hill Partners, per merger coverage); merged with Catalyst 2024
- 2024
- Merged with Catalyst
- 2026
- Site states 'Totango is now Odie'
Support and integrations
- Notable integrations
- Salesforce
What vendors in this category ask before quoting
Answer these once in a SaaSBid request and Totango and its alternatives quote against the same facts.
- How many customers and CSMs do you have, and how many people only need to view data?Customer counts, full users and viewer seats drive tiers at many vendors.
- Which systems hold your account data: CRM, product analytics, billing and support?Each source needs a connector, and some integrations are manual.
- What does your customer success motion look like: high touch, tech touch or both?Some vendors price or package by how you run customer success.
- Do you need data hosted in a specific region, or SSO and audit logs?These controls may depend on the plan.
- When should the platform go live, and who will configure it?Setup times vary from weeks to months, and paid onboarding may be needed.
- Do you need portals, communities or in-app messages alongside the core platform?Such modules are often sold separately and change the quote.