Knowledge Base Software
Confluence: features, pricing and who it fits
Confluence is Atlassian's team wiki with deep ties to Jira, sold per user in Free, Standard, Premium and Enterprise. The Free tier stops at 10 users. Single sign-on and SCIM need a separate Atlassian Guard subscription, and reviewers describe confusing navigation and search.
Who Confluence is for
Best for
- Teams already on Jira or Jira Service Management
- Internal wikis and project documentation at any size
Look elsewhere if
- Public customer-facing help centers as the main goal
- Buyers who need SSO without buying an extra Atlassian Guard subscription
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| Knowledge Base Software | Strong fit | Strong fit | Strong fit | Strong fit |
Strong fitWorkablePoor fitNo data from the vendor
Confluence features
- Authoring and editing experience
- Real-time collaborative editing with inline and page comments
- Search and AI answers
- Advanced search, labels and hierarchy; Rovo AI summarizes and explains jargon (Standard and up per third party)
- Internal vs public access control
- Page and space permissions for users, groups and anonymous from Standard
- Versioning and review workflows
- Page history, compare and revert on Free
- Analytics and content gaps
- Page insights on Standard; site, space and page analytics on Premium
- Help desk and chat integrations
- Jira, Jira Service Management, Trello and Marketplace apps; Slack not named on features page
- Pricing model
- Per user per month, annual, tiered by user count
- Target company size
- Teams of all sizes; Free to 10 users, Enterprise for large deployments (up to 150 sites)
Confluence pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Free | $0 | up to 10 users | 2 GB storage, community support |
| Standard | $5.42 (third-party figure) | user/month, annual | 250 GB, 9/5 support, advanced permissions, page insights |
| Premium | $10.44 (third-party figure) | user/month, annual | Unlimited storage, 24/7 support, 99.9% SLA, analytics reports |
| Enterprise | Custom | quote | 99.95% SLA, advanced identity controls |
Per-user figures are third-party figures from Featurebase (updated 2026-03-06, featurebase.app/blog/confluence-pricing) and match several aggregators; they are not taken from Atlassian's pricing page. Atlassian priced Premium and Enterprise up again on 2026-10-13 PT per its FAQ, so current prices may differ.
Prices as published by Confluence on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.
Pros and cons
What users like
- Best-in-class integration with Jira and Atlassian tools
- Easy to use shared knowledge base
Common complaints
- Navigation and layout can be confusing
- Search is hard to use
Integrations, security and hosting
- Security and compliance
- See Atlassian Trust Portal
- Data residency
- Enterprise example in third-party source; Atlassian lists expanded residency coverage (Valiantys)
Worth knowing before you buy
- Free plan caps at 10 users; Standard 1 to 10 users listed at $680 per year
- Atlassian raised cloud list prices on 2025-10-15 (Standard +5%, Premium +7.5%, Enterprise +7.5% to 10% per Valiantys) and again for Premium and Enterprise on 2026-10-13
- SAML SSO and SCIM need an Atlassian Guard subscription billed per managed user across the org (third-party sources conflict on tier)
- Premium adds 24/7 support and a 99.9% SLA; Enterprise 99.95%
- Data Center about $27,000 per year for 500 users (Featurebase)
