Knowledge Base Software
Document360: features, pricing and who it fits
Document360 builds public or private documentation sites for product and SaaS teams, with a workflow builder, roles and IP restriction. Pricing is a custom quote based on editors, workspaces, languages, SSO and AI. Every customer gets a dedicated success manager, and standard migration is included in most quotes.
Who Document360 is for
Best for
- Product and SaaS documentation teams needing public and private KBs
- Teams wanting a dedicated success manager and migration included
Look elsewhere if
- Buyers who want public self-serve pricing
- Very small teams needing a cheap wiki
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| Knowledge Base Software | Poor fit | Strong fit | Strong fit | Workable |
Strong fitWorkablePoor fitNo data from the vendor
Document360 features
- Authoring and editing experience
- Collaborative editing and Custom Workflow Builder; editor types not detailed on features page
- Search and AI answers
- Eddy AI features included in plans; AI Chatbot sold as add-on
- Internal vs public access control
- Public, private or mixed KB; reader accounts for private KBs; SSO, SCIM, IP restriction, roles
- Versioning and review workflows
- Custom Workflow Builder with reviewers
- Analytics and content gaps
- Pro Analytics listed; failed-search reporting not confirmed
- Help desk and chat integrations
- Connects to third-party help desks, chatbots and collaboration tools (specific names not listed by the vendor)
- Pricing model
- Custom quote by team accounts, workspaces, languages, SSO and AI usage
- Target company size
- SMB to enterprise software documentation teams (inferred from dedicated success manager and SSO/SCIM)
Pros and cons
What users like
- Ease of use (G2 9.3) and support (9.5)
- Clean, user-friendly editor
Common complaints
- Learning curve for editor and advanced features
- Occasional slow loading and limited functionality
Integrations, security and hosting
- Security and compliance
- SOC 2 Type II, ISO 27001, GDPR
- Implementation
- Standard migration included in most quotes; onboarding sessions and dedicated success manager
Worth knowing before you buy
- No public price; quote depends on editor seats, workspaces, languages, SSO and AI
- Standard migration is included in most quotes
- Every customer gets a dedicated success manager and onboarding sessions
- AI Chatbot and AI Premium Suite (screen capture, step guides, demos) are priced add-ons
- Private-KB reader accounts are counted separately from editors
