AI Customer Service Agents
Freddy AI Agent (Freshworks): features, pricing and who it fits
Freddy AI Agent is the Freshworks agent for Freshdesk, billed at $49 per 100 sessions on top of per-agent Freshdesk plans. It suits small and mid-size support teams. It works only inside Freshdesk.
Who Freddy AI Agent (Freshworks) is for
Best for
- Teams already on Freshdesk who want an AI agent with published session pricing
- Small support teams: 500 sessions included once per account
Look elsewhere if
- Teams on other help desks (Freshdesk-only per vendor page)
- Buyers needing a cheap per-session rate at high volume ($49 per 100 sessions)
Freddy AI Agent (Freshworks) features
- Autonomous resolution
- Vendor claims up to 90% of support tasks automated at one customer; 30% of queries handled at Hobbycraft (vendor case studies)
- Knowledge sources and setup
- Answers from a verified knowledge base
- Actions and integrations
- CRM, ticketing and knowledge base integration mentioned generally; no named third-party actions
- Channels and voice
- Email, webchat, WhatsApp and social
- Human handoff and oversight
- Escalation to human agents mentioned; no process detail
- Help desk compatibility
- Built into Freshdesk; no other help desk mentioned
- Pricing model
- $49 per 100 sessions, 500 included once
- Target company size
- SMB to mid-market (Freshdesk plans)
Freddy AI Agent (Freshworks) pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Freddy AI Agent | $49 | per 100 sessions | first 500 sessions included once per account |
| Freddy AI Copilot | $29 | per agent per month, annual | add-on for Pro and Enterprise |
| Freshdesk Growth | $19 | per agent per month, annual | |
| Freshdesk Pro | $55 | per agent per month, annual | |
| Freshdesk Enterprise | $89 | per agent per month, annual |
14-day trial with Enterprise access. Page meta says 'starts at $15' while the plan shows $19 Growth. $49 per 100 sessions read from freshworks.com/freshdesk/pricing.
Prices as published by Freddy AI Agent (Freshworks) on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.
Integrations, security and hosting
- Security and compliance
- SOC 2 Type 2, SOC 1 Type 2, ISO/IEC 27001:2022, ISO/IEC 27701:2019, CSA STAR Level 1, Cyber Essentials Plus
- Implementation
- 'Weeks to minutes' deployment claim
Worth knowing before you buy
- Sessions are priced in packs of 100 at $49, with 500 free once per account
- SSO is included in all three Freshdesk plans per pricing page
- Freddy AI Copilot is a separate $29 per agent add-on, Pro and Enterprise only
Freddy AI Agent (Freshworks) alternatives
Vendor dossier
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| AI Customer Service Agents | Workable | Strong fit | Strong fit | No data |
Strong fitWorkablePoor fitNo data from the vendor
How buying Freddy AI Agent (Freshworks) works
- How you buy
- Buy online
- Free trial
- 14 days
- Contract
- monthly or annual
- Time to go live (vendor statement)
- Vendor claims 'weeks to minutes' deployment
Security and data protection
- SOC 2
- Type II
- ISO 27001
- Yes
- Public DPA
- trust.freshworks.com
- Single sign-on (SAML)
- all Freshdesk plans
From Freddy AI Agent (Freshworks)'s trust center, security and legal pages. Anything not listed is not published.
About the company
- Ownership
- part of Freshworks
What vendors in this category ask before quoting
Answer these once in a SaaSBid request and Freddy AI Agent (Freshworks) and its alternatives quote against the same facts.
- Which help desk and CRM do you use today?Compatibility decides which products are even candidates, and some require their own desk.
- How many conversations do you handle each month, and on which channels?Volume and channel mix set whether per-resolution, per-conversation or per-seat pricing is cheaper.
- Which actions should the agent perform, such as refunds or order changes?Action scope changes implementation effort and the connectors needed.
- Which languages must the agent support?Language coverage is limited at some vendors.
- Do you need voice support, and is regional data hosting required?Both can be separate products or add-ons that change the offer.
- Who will own training, testing and monitoring after launch?Internal capacity decides whether a self-serve tool works or a vendor-led rollout is required.