Knowledge Base Software
Helpjuice: features, pricing and who it fits
Helpjuice does not bill per seat. One monthly sum covers 30, 100 or any number of users depending on the tier, and the upper two tiers add AI. Branded help centers, live co-editing and SSO through Okta, Azure AD or Auth0 are covered. SCIM is reportedly missing.
Who Helpjuice is for
Best for
- Teams that want predictable flat monthly cost
- Support teams needing a customizable branded help center
Look elsewhere if
- Teams under 30 users with tiny budgets (cheapest plan $249 per month)
- Buyers needing SCIM provisioning (third-party says unsupported)
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| Knowledge Base Software | Poor fit | Strong fit | Strong fit | Workable |
Strong fitWorkablePoor fitNo data from the vendor
Helpjuice features
- Authoring and editing experience
- WYSIWYG editor with tables, custom HTML, drag-and-drop media, real-time editing and comments
- Search and AI answers
- AI-powered search with 'Ask AI', searches PDFs and images (AI plans)
- Internal vs public access control
- Restrict by URL, IP, user or group; four user role levels; SSO via Okta, Azure AD, Auth0
- Versioning and review workflows
- Version history with compare and restore; approval process for drafts
- Analytics and content gaps
- Reports on article impact, search terms, top topics and user activity
- Help desk and chat integrations
- 100+ integrations incl. Slack, Salesforce, Zendesk, Zapier, Teams, Freshdesk; API and Chrome extension
- Pricing model
- Flat monthly fee tiered by user cap (30, 100, unlimited)
- Target company size
- Small teams to large organizations (unlimited-user tier)
Helpjuice pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Knowledge Base | $249 | month | 30 users, 12GB storage, no AI suite |
| AI-Knowledge Base | $449 | month | 100 users, 24GB, SSO and AI Suite included |
| Unlimited AI-Knowledge Base | $799 | month | Unlimited users, 38GB, SSO and AI Suite included |
14-day trial, no card. Stitchflow (third party) lists Unlimited at $499, which conflicts with the vendor page ($799); vendor page used.
Prices as published by Helpjuice on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.
Pros and cons
What users like
- Ease of use and setup
- Responsive support
Common complaints
- Limited customization in places
- Editing can feel clunky
Integrations, security and hosting
- Integrations
- 100+, including Slack, Salesforce, Zendesk, Zapier, Microsoft Teams, Freshdesk
- Security and compliance
- SOC 2 and GDPR claimed by Nudge Security profile only ( not confirmed by the vendor on vendor page)
- Implementation
- 14-day trial; customization credits on top plan
Worth knowing before you buy
- Pricing is a flat monthly fee by user cap, not per seat: 30, 100 or unlimited users
- SSO is listed only on the $449 and $799 plans on the pricing page
- Third-party source says no SCIM on any plan: users are created at first SSO login with no auto-deprovisioning
- Only monthly rate shown; annual terms not published
- AI Suite (writer, search, chatbot, tutorial builder) free in the top two plans only
