Knowledge Base Software
Tettra: features, pricing and who it fits
Tettra is a wiki for internal use built around Slack, plus AI answers to team questions. Scaling costs $8 per user with a 10-user minimum, and SSO plus SCIM are paid extras there. Customer-facing help centers are outside its scope.
Who Tettra is for
Best for
- Small and mid-size teams living in Slack that want a cheap internal wiki
- Teams of 10 or more who want a published monthly price
Look elsewhere if
- Teams under 10 users (10-user minimum on Scaling)
- Buyers who need SSO and SCIM included in the base plan
- Customer-facing help centers
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| Knowledge Base Software | Poor fit | Strong fit | Strong fit | No data |
Strong fitWorkablePoor fitNo data from the vendor
Tettra features
- Search and AI answers
- AI answers and AI bot in Slack included on Scaling
- Internal vs public access control
- Group permissions require the SCIM add-on
- Analytics and content gaps
- Usage analytics on Scaling
- Help desk and chat integrations
- Slack bot; Google Workspace integration; API access
- Pricing model
- Per accepted user, 10-user minimum
- Target company size
- Small to mid-size; volume discounts past 250 licenses
Tettra pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Scaling | $8 | per user/month | 10-user minimum, 20% off billed yearly, 30-day free trial, then card required |
| Enterprise | Contact sales | Includes SAML SSO and SCIM, onboarding, custom reporting, discounts past 250 licenses |
Only invited users who accept count toward licenses; deactivated users do not. FAQ mentions Basic and Professional names not shown in the plan table and a 'two free months' annual offer that differs from the 20% on the page (tettra.com/pricing, checked 2026-10-24).
Prices as published by Tettra on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.
Pros and cons
What users like
- Easy setup
- Responsive support
Common complaints
- SSO and SCIM cost extra on the entry plan
Integrations, security and hosting
- Implementation
- Enterprise includes hands-on training and custom import/onboarding
Worth knowing before you buy
- SAML SSO and SCIM are paid add-ons on Scaling, and group permissions need the SCIM add-on
- 10-user minimum on Scaling
- Seats are counted only after an invite is accepted; Slack-only users are free
- Competitor comparison pages (Docsie) claim no SOC 2 report; not confirmed by the vendor from Tettra itself
