Live Chat Software

Freshchat: features, pricing and who it fits

Checked October 26, 2026 · freshworks.com

Freshchat is the Freshworks messaging product with a free plan for up to 10 agents and paid plans from $19 per agent per month on annual billing. SAML SSO is included on every plan. Audit logs require Enterprise, and Freddy AI sessions and Copilot are paid add-ons.

Who Freshchat is for

Best for

Teams already on Freshworks products
Growing support teams that want SAML SSO on every plan

Look elsewhere if

Teams that need audit logs without paying for Enterprise ($79 per agent)
Buyers who want AI included: Freddy AI Agent sessions and Copilot are paid add-ons

Freshchat features

AI agent and chatbot: Freddy AI Agent: 500 free sessions once per account, then $49 per 100 sessions; Copilot $29 per agent per month
Free plan: Yes: Free plan up to 10 agents
Visitor tracking and targeting: Proactive campaigns on web or messaging channels
Multichannel inbox: Live chat, messaging apps, social messengers, text messaging, email and voice
CRM and helpdesk integrations: Salesforce, Shopify, Slack, Jira featured; 1,000+ Freshworks Marketplace apps
Reporting and analytics: Reports on customer behavior, team productivity and bot effectiveness; custom dashboards on Pro
Pricing model: Per agent per month plus metered AI sessions and add-ons

Freshchat pricing

Plan	Price	Unit	Notes
Free	$0	up to 10 agents
Growth	$19	per agent per month, billed annually	Freddy AI Agent, social messengers, SMS, reporting
Pro	$49	per agent per month, billed annually	Multilingual, custom dashboards, intelligent routing, multiple SLAs
Enterprise	$79	per agent per month, billed annually	Skill-based routing, audit logs, JWT authentication, IP allowlisting

14-day trial with Enterprise access. Freddy AI Agent $49 per 100 sessions after 500 free sessions per account; Freddy AI Copilot $29 per agent per month on Pro and Enterprise.

Prices as published by Freshchat on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.

Worth knowing before you buy

SAML SSO is included on all plans, including Free.
Audit logs, JWT authentication and IP allowlisting require Enterprise at $79 per agent.
Freddy AI Agent includes 500 free sessions once per account, then $49 per 100 sessions.
Day passes cost $2 (Growth), $7 (Pro), $12 (Enterprise) per pass.
The sign-up trial gives 14 days of Enterprise.

Freshchat alternatives

Vendor dossier

Fit by company size

Category	1-10 people	11-50 people	51-500 people	500+ people
Live Chat Software	Strong fit	Strong fit	Workable	Workable

Strong fitWorkablePoor fitNo data from the vendor

How buying Freshchat works

How you buy: Buy online
Free plan: Yes
Free trial: 14 days
Contract: Monthly or annual

Security and data protection

Single sign-on (SAML): All plans (SAML)
Audit logs: Enterprise

From Freshchat's trust center, security and legal pages. Anything not listed is not published.

About the company

Ownership: part of Freshworks

What vendors in this category ask before quoting

Answer these once in a SaaSBid request and Freshchat and its alternatives quote against the same facts.

How many agents answer chats, and during which hours?Seat count and coverage hours decide between per-agent and flat plans.
How many chat conversations per month do you expect?Some vendors bill by conversation or cap sessions on free plans.
Which website platform and CRM or help desk do you use?Native integrations decide whether a plugin works out of the box.
Should an AI agent resolve chats, and what share do you hope to automate?AI is billed per resolution, per session or through credits.
Which channels besides web chat must be supported?WhatsApp, social and voice are often add-ons or higher plans.
Do you need SSO, audit logs or a specific data region?These controls often start only on enterprise-level plans.