Live Chat Software
Zoho SalesIQ: features, pricing and who it fits
Zoho SalesIQ pairs live chat with visitor tracking, lead scoring and chatbots, and it connects natively to Zoho CRM and Desk. The free plan has 3 operators but 100 chat sessions a month, and paid plans start at $7 per operator. The Zia answer bot is Enterprise only.
Who Zoho SalesIQ is for
Best for
- Teams already on Zoho CRM or Desk that want chat data in the same system
- Small sites that want a free live chat tier with 3 operators
Look elsewhere if
- Teams needing the Zia AI answer bot on lower plans (listed on Enterprise only)
- Buyers who need SAML SSO or audit log details from the SalesIQ plan page (not stated)
Zoho SalesIQ features
- AI agent and chatbot
- Zobot no-code bot builder on Basic and up; NLP Answer Bot (Zia) and hybrid bots on Enterprise
- Free plan
- Yes, 3 operator licenses, 100 chat sessions per month
- Visitor tracking and targeting
- Real-time visitor tracking, rule-based lead scoring and proactive chat triggers (triggers from Basic)
- Multichannel inbox
- Facebook Messenger, Instagram, Telegram, WeChat, LINE and WhatsApp in one agent dashboard
- CRM and helpdesk integrations
- Zoho CRM, Zoho Desk (chat to ticket), Zoho Analytics, webhooks and REST API
- Reporting and analytics
- Real-time reporting from Professional; agent metrics such as response time and concurrent chats; daily and monthly email reports
- Pricing model
- Per operator per month with visitor, chat and chatbot limits per plan
- Target company size
- Small to mid-size businesses, especially Zoho users
Zoho SalesIQ pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Free | $0 | 3 operator licenses | 100 chat sessions and 10K visitor tracking per month |
| Basic | $7/operator/month billed annually | per operator | 1,000 chat sessions, 50K visitors, 1 chatbot, messaging channels, proactive triggers, lead scoring |
| Professional | Contact sales | per operator | Unlimited chats, 100K visitors, 5 chatbots, 50,000 chatbot conversations, real-time reporting, custom widgets |
| Enterprise | Contact sales | per operator | 200K visitors, 10 chatbots, 100,000 chatbot conversations, Zia Answer Bot, hybrid chatbot, chat translation |
Basic price from Zoho's own blog (zoho.com/blog/salesiq/best-live-chat-software.html, checked 2026-10-26). Professional and Enterprise USD prices were not readable on the pricing page. 15-day free trial, no card needed. Extra visitor tracking sold as add-on tiers.
Prices as published by Zoho SalesIQ on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.
Integrations, security and hosting
- Security and compliance
- SOC 2 + HIPAA Type 2 (Zoho report period Dec 2023 to Sep 2024, SalesIQ named)
- Data residency
- Account tied to a data center chosen at sign-up; Zoho EU data centers in Amsterdam and Dublin
- Implementation
- Free 15-day trial; implementation checklist in help center
Worth knowing before you buy
- Zia Answer Bot and hybrid chatbots are listed only on Enterprise
- Free plan includes 3 operators but only 100 chat sessions per month and 30 days of chat history
- Visitor tracking is capped per plan (10K, 50K, 100K, 200K per month) and extra volume is a paid add-on
- Zoho names SalesIQ in its SOC 2 + HIPAA Type 2 scope list; ISO 27001 is stated for all Zoho cloud services
- EU data centers (Amsterdam, Dublin) exist at Zoho level; account data center is chosen at sign-up
- Chat history is retained 30 days on Free and unlimited on paid plans
Zoho SalesIQ alternatives
Vendor dossier
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| Live Chat Software | Strong fit | Strong fit | Workable | No data |
Strong fitWorkablePoor fitNo data from the vendor
How buying Zoho SalesIQ works
- How you buy
- Buy online
- Free plan
- Yes
- Free trial
- 15 days
- Contract
- monthly or annual billing; upgrade or downgrade at any time
Security and data protection
- SOC 2
- Type II
- ISO 27001
- Yes
- Data hosting regions
- EU (Amsterdam), EU (Dublin)
- HIPAA
- SOC 2 + HIPAA Type 2 report lists SalesIQ in scope
From Zoho SalesIQ's trust center, security and legal pages. Anything not listed is not published.
About the company
- Founded
- 1996
- Headquarters
- Chennai, India
- Ownership
- private, no outside investors (Zoho Corporation)
- Employees
- 18,000+ (2025)
- 2009
- Renamed from AdventNet to Zoho Corporation
Support and integrations
- Support
- Support via support@zohosalesiq.com, help center with admin guide, implementation checklist and community forums
- API
- REST API v1 and v2, JavaScript API, webhooks
- Notable integrations
- Zoho CRM, Zoho Desk, Zoho Analytics, WhatsApp, Instagram, Facebook Messenger, Telegram
What vendors in this category ask before quoting
Answer these once in a SaaSBid request and Zoho SalesIQ and its alternatives quote against the same facts.
- How many agents answer chats, and during which hours?Seat count and coverage hours decide between per-agent and flat plans.
- How many chat conversations per month do you expect?Some vendors bill by conversation or cap sessions on free plans.
- Which website platform and CRM or help desk do you use?Native integrations decide whether a plugin works out of the box.
- Should an AI agent resolve chats, and what share do you hope to automate?AI is billed per resolution, per session or through credits.
- Which channels besides web chat must be supported?WhatsApp, social and voice are often add-ons or higher plans.
- Do you need SSO, audit logs or a specific data region?These controls often start only on enterprise-level plans.