Live Chat Software
LiveChat: features, pricing and who it fits
LiveChat is a per-agent chat and ticketing product from Text S.A., renamed from LiveChat Software in 2023. It starts at $19 per agent per month on annual billing and offers 200+ integrations. AI resolutions and API calls are capped per plan, and audit logs and custom SSO are Enterprise only.
Who LiveChat is for
Best for
- Support and sales teams that want a polished per-agent chat with proactive campaigns
- Ecommerce sites on Shopify or WooCommerce
Look elsewhere if
- Solo owners who need a free plan
- Teams that need many seats on a tight budget, since pricing is per agent
LiveChat features
- AI agent and chatbot
- AI Agent answers from knowledge base and hands off to humans; 1 agent and 10 resolutions per month on Essential, 10 and 200 on Growth
- Free plan
- No free plan listed; 14-day free trial
- Visitor tracking and targeting
- Traffic view shows visitor pages and time on site; proactive campaigns and segments
- Multichannel inbox
- Website chat, Messenger, WhatsApp, Instagram
- CRM and helpdesk integrations
- 200+ apps (Shopify, WooCommerce, WordPress, Webflow, Klaviyo); integrations page lists 17 native products with no CRM
- Reporting and analytics
- Reports on chats, agents, AI Agent outcomes and ecommerce; goal and sales attribution
- Pricing model
- Per user per month; AI resolutions and API calls metered
- Target company size
- Vendor cites 30,000+ companies; SMB to enterprise
LiveChat pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Essential | $19 | per user per month, annual billing ($25 monthly) | 1 AI Agent, 10 AI resolutions per month |
| Growth | $79 | per user per month, annual billing ($99 monthly) | 10 AI Agents, 200 AI resolutions per month |
| Enterprise | Custom | quote | SSO and audit logs |
14-day trial on Essential and Growth, no card required. Annual billing is paid 12 months upfront. No free plan listed. Prices exclude taxes.
Prices as published by LiveChat on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.
Integrations, security and hosting
- Integrations
- 200+, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, Klaviyo
Worth knowing before you buy
- Audit logs and custom SSO are Enterprise only; Growth offers Google, Apple and Microsoft login, which is not SSO.
- AI is metered: 10 resolutions per month on Essential and 200 on Growth; extra packs of 50 cost $49.50.
- API calls are capped (10,000 per month Essential, 20,000 Growth); extra 100,000 cost $29.50.
- Monthly billing is about 24% to 25% more than annual.
- Operated by Text S.A., listed in Warsaw; the company renamed from LiveChat Software in 2023.
LiveChat alternatives
Vendor dossier
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| Live Chat Software | Poor fit | Strong fit | Strong fit | Workable |
Strong fitWorkablePoor fitNo data from the vendor
How buying LiveChat works
- How you buy
- Online up to Growth, sales above
- Demo or quote needed for
- Enterprise
- Free trial
- 14 days
- Contract
- Monthly or annual; annual paid upfront
Security and data protection
- Single sign-on (SAML)
- Enterprise
- Audit logs
- Enterprise
From LiveChat's trust center, security and legal pages. Anything not listed is not published.
About the company
- Founded
- 2002
- Headquarters
- Wroclaw, Poland
- Ownership
- public (Warsaw Stock Exchange: TXT), operated by Text S.A.
- Employees
- 268 (2026)
- Customers (vendor figure)
- 30,000+ companies (vendor homepage)
- 2014
- Listed on the Warsaw Stock Exchange
- 2023
- LiveChat Software S.A. renamed to Text
Support and integrations
- Integrations
- 200+
- API
- Chat API
- Notable integrations
- Shopify, WooCommerce, WordPress, Webflow, Klaviyo
What vendors in this category ask before quoting
Answer these once in a SaaSBid request and LiveChat and its alternatives quote against the same facts.
- How many agents answer chats, and during which hours?Seat count and coverage hours decide between per-agent and flat plans.
- How many chat conversations per month do you expect?Some vendors bill by conversation or cap sessions on free plans.
- Which website platform and CRM or help desk do you use?Native integrations decide whether a plugin works out of the box.
- Should an AI agent resolve chats, and what share do you hope to automate?AI is billed per resolution, per session or through credits.
- Which channels besides web chat must be supported?WhatsApp, social and voice are often add-ons or higher plans.
- Do you need SSO, audit logs or a specific data region?These controls often start only on enterprise-level plans.