Live Chat Software
LiveAgent: features, pricing and who it fits
LiveAgent is a help desk with live chat, ticketing and social channels from Quality Unit, priced from $15 per agent per month on annual billing. SSO is on every plan, and audit logs start at Business. Staffed chat support runs Monday to Friday, and 24/7 help is the AI chatbot and email.
Who LiveAgent is for
Best for
- Support teams that want ticketing, live chat and social channels in one help desk
- Buyers who need SSO without moving to an enterprise plan
Look elsewhere if
- Teams that need audit logs below Business
- Teams of more than 15 agents on a small budget: Team is capped at 15 agents
LiveAgent features
- AI agent and chatbot
- AI agents on every plan: 1 on Starter, 5 on Team, 50 on Business, unlimited on Enterprise; bring your own AI provider
- Free plan
- No free plan listed; 30-day trial
- Visitor tracking and targeting
- Proactive chat invitations from Team
- Multichannel inbox
- Live chat, chatbot, social channels and call center (social and call center not on Starter)
- CRM and helpdesk integrations
- 216 integrations listed, including Agile CRM and Close
- Reporting and analytics
- Reporting not on Starter
- Pricing model
- Per agent per month; Enterprise flat with 80 agents
- Target company size
- SMB support teams; Enterprise tier for larger teams
LiveAgent pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Starter | $19 monthly / $15 annual | per agent per month | Up to 5 agents |
| Team | $35 monthly / $29 annual | per agent per month | Up to 15 agents |
| Business | $59 monthly / $49 annual | per agent per month | Any team size, audit logs |
| Enterprise | $3,999 monthly / $3,199 annual | flat | 80 agents included, extra agents $49 monthly or $39 annual |
30-day free trial, no card. AI included on every plan; customers pay their own AI provider for usage. No setup fees.
Prices as published by LiveAgent on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.
Worth knowing before you buy
- SSO and 2-step verification are included on every plan.
- Audit logs are only on Business and Enterprise.
- Team caps at 15 agents and Starter at 5, so a 20-person team has to buy Business.
- AI is bundled but usage is billed by your own AI provider (OpenAI, Anthropic, Google Gemini or FlowHunt).
- Live chat with staff runs Monday to Friday, 7 AM to 11 PM CET/CEST; 24/7 help is the AI chatbot and email.
- Built by Quality Unit, a Bratislava company that also sells Post Affiliate Pro and FlowHunt.
LiveAgent alternatives
Vendor dossier
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| Live Chat Software | Workable | Strong fit | Workable | Workable |
Strong fitWorkablePoor fitNo data from the vendor
How buying LiveAgent works
- How you buy
- Buy online
- Demo or quote needed for
- Enterprise
- Free trial
- 30 days
- Contract
- No contracts, cancel anytime; monthly or annual billing
Security and data protection
- Single sign-on (SAML)
- All plans
- Audit logs
- Business and Enterprise
From LiveAgent's trust center, security and legal pages. Anything not listed is not published.
About the company
- Founded
- 2004
- Headquarters
- Bratislava, Slovakia
- Ownership
- privately owned (Quality Unit)
- Employees
- 51-200 (2026)
Support and integrations
- Support
- 24/7 via AI chatbot and email; staff live chat Monday to Friday 7 AM to 11 PM CET/CEST; dedicated account manager on Enterprise
What vendors in this category ask before quoting
Answer these once in a SaaSBid request and LiveAgent and its alternatives quote against the same facts.
- How many agents answer chats, and during which hours?Seat count and coverage hours decide between per-agent and flat plans.
- How many chat conversations per month do you expect?Some vendors bill by conversation or cap sessions on free plans.
- Which website platform and CRM or help desk do you use?Native integrations decide whether a plugin works out of the box.
- Should an AI agent resolve chats, and what share do you hope to automate?AI is billed per resolution, per session or through credits.
- Which channels besides web chat must be supported?WhatsApp, social and voice are often add-ons or higher plans.
- Do you need SSO, audit logs or a specific data region?These controls often start only on enterprise-level plans.