Knowledge Base Software
Guru: features, pricing and who it fits
Guru is a knowledge platform that surfaces verified answers, with sources cited, wherever employees already work. Contracts are custom quotes for mid-size and enterprise buyers and include a solution engineering team. Its governance bundle lists SAML SSO, SCIM, audit logs and roles.
Who Guru is for
Best for
- Sales and support teams needing verified answers in Slack, browser and chat
- Mid-size and enterprise orgs wanting SSO, SCIM and governance
Look elsewhere if
- Small teams wanting public per-seat pricing
- Public customer-facing help centers
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| Knowledge Base Software | Poor fit | Poor fit | Strong fit | Strong fit |
Strong fitWorkablePoor fitNo data from the vendor
Guru features
- Authoring and editing experience
- Card-based knowledge with verification; details not confirmed
- Search and AI answers
- Knowledge Agents and AI search, cited permission-aware answers, MCP delivery
- Internal vs public access control
- Role-based access, SSO, SCIM, audit logs (enterprise governance)
- Versioning and review workflows
- Verification workflow not confirmed
- Help desk and chat integrations
- 100+ integrations (vendor page)
- Pricing model
- Custom platform quote, includes solution engineering team
- Target company size
- Mid-size to enterprise
Pros and cons
What users like
- Intuitive onboarding and browser extension
- Helpful support team
Common complaints
- Opaque pricing
- Price rise versus older per-seat tiers (inferred from conflicting price listings)
Integrations, security and hosting
- Integrations
- 100+
- Security and compliance
- SOC 2 Type II, GDPR (SCCs, EU-US Data Privacy Framework)
- Data residency
- Not stated; AWS with DR in separate region
- Implementation
- Solution engineering working session at start
Worth knowing before you buy
- Median Vendr contract about $37,800 per year vs conflicting $540 on CostBench; treat as uncertain
- Quote includes a solution engineering team for knowledge architecture and agent tuning
- SSO, SCIM, RBAC and audit logs described as part of enterprise governance
- Available on AWS Marketplace
- Guru for Good gives reduced pricing to eligible 501(c)(3)s
