Live Chat Software
Crisp: features, pricing and who it fits
Crisp sells website chat and a shared inbox as flat workspace plans, with a free plan for 2 seats and paid plans from $45 per month. Mini includes 4 seats, Essentials 10 and Plus 20 or more. AI usage is metered through included credits, and sub-inboxes start at Essentials.
Who Crisp is for
Best for
- Small teams that want flat workspace pricing instead of per-agent fees
- Teams that want a free plan with 2 seats and EU data hosting
Look elsewhere if
- Buyers who need published SSO or audit log details before purchase
- Teams of 20+ agents on a tight budget: Plus is $295 per month
Crisp features
- AI agent and chatbot
- Omnichannel AI chatbot from Essentials; AI usage metered by included credits (Mini $5, Essentials $25, Plus $75)
- Free plan
- Yes: 2 seats, 100 customer profiles
- Visitor tracking and targeting
- Live view of active visitors; behavior-based chat triggers from Mini plan
- Multichannel inbox
- Email inbox from Mini; WhatsApp, Instagram, SMS, Line, Viber on Essentials
- CRM and helpdesk integrations
- 100+ integrations on Plus; Shopify and WooCommerce on Free; 2000+ apps via Zapier
- Reporting and analytics
- Basic analytics on Essentials; custom dashboards on Plus
- Pricing model
- Flat monthly price per workspace with seats and customer profiles included; extra agents $10 per month
- Target company size
- Small teams and growing businesses (plans from 2 to 20+ seats)
Crisp pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Free | $0 | per month | 2 seats, 100 customer profiles |
| Mini | $45 | per month | 4 seats, $5 AI credits, 5,000 profiles |
| Essentials | $95 | per month | 10 seats, $25 AI credits, 50,000 profiles, 2 sub-inboxes |
| Plus | $295 | per month | 20+ seats, $75 AI credits, 200,000 profiles, 5 sub-inboxes |
| Enterprise | Custom | quote | Demo request |
14-day trial on any plan, no card required. Extra agents $10 per month. 50% discount for nonprofits and students on request. Prices exclude VAT.
Prices as published by Crisp on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.
Crisp pros and cons
What users like
- Customer support 30 mentions
- Helpful 28 mentions
- Features 28 mentions
- Ease of use 21 mentions
- Intuitive 17 mentions
Common complaints
- Missing features 10 mentions
- Learning curve 4 mentions
- Expensive 4 mentions
Pros and cons tags from G2's reviews page, read October 26, 2026.
Integrations, security and hosting
- Data residency
- Europe (Amsterdam core infrastructure)
Worth knowing before you buy
- Pricing is per workspace, not per agent: Mini includes 4 seats, Essentials 10 and Plus 20+.
- AI is metered: each plan includes a dollar amount of AI credits (about 90, 450 and 1,350 automated conversations on Mini, Essentials, Plus).
- Core infrastructure is processed in Amsterdam and the DPA is part of the customer terms, downloadable from the account.
- Sub-inboxes start at Essentials (2) and Plus (5); Mini has none.
- 20% multi-workspace discount applies for 3 additional workspaces on Essentials and Plus only.
Crisp alternatives
Vendor dossier
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| Live Chat Software | Strong fit | Strong fit | Workable | No data |
Strong fitWorkablePoor fitNo data from the vendor
How buying Crisp works
- How you buy
- Online up to Plus, sales above
- Demo or quote needed for
- Enterprise
- Free plan
- Yes
- Free trial
- 14 days
- Contract
- Monthly, yearly option available
Security and data protection
- Data hosting regions
- EU (Amsterdam)
From Crisp's trust center, security and legal pages. Anything not listed is not published.
About the company
- Headquarters
- Nantes, France
Support and integrations
- Support
- Contact form and Developer Hub; tiers by plan not published
What vendors in this category ask before quoting
Answer these once in a SaaSBid request and Crisp and its alternatives quote against the same facts.
- How many agents answer chats, and during which hours?Seat count and coverage hours decide between per-agent and flat plans.
- How many chat conversations per month do you expect?Some vendors bill by conversation or cap sessions on free plans.
- Which website platform and CRM or help desk do you use?Native integrations decide whether a plugin works out of the box.
- Should an AI agent resolve chats, and what share do you hope to automate?AI is billed per resolution, per session or through credits.
- Which channels besides web chat must be supported?WhatsApp, social and voice are often add-ons or higher plans.
- Do you need SSO, audit logs or a specific data region?These controls often start only on enterprise-level plans.