Live Chat Software
Tidio: features, pricing and who it fits
Tidio combines live chat with the Lyro AI agent for small businesses and prices by billable conversations rather than seats, with 10 seats on Free, Starter and Growth. Lyro and Flows are metered separately, SSO is Premium only, and custom plans start above 2,000 conversations.
Who Tidio is for
Best for
- Small online shops that want a free plan and AI answers
- Teams that want up to 10 seats without per-seat fees
Look elsewhere if
- Buyers who need SSO below the Premium tier
- High-volume support teams: usage limits and custom plans start at 2,000 billable conversations
Tidio features
- AI agent and chatbot
- Lyro AI agent answers from website and help center, Smart Actions for orders and leads; first 50 conversations free
- Free plan
- Yes: 50 billable conversations, 10 seats
- Visitor tracking and targeting
- Live visitor list and Flows triggers such as abandoned-cart messages
- Multichannel inbox
- Live chat, email, Instagram, Messenger, WhatsApp in one inbox
- CRM and helpdesk integrations
- 120+ integrations plus OpenAPI and Zapier
- Reporting and analytics
- Sales analytics attributing sales, leads and satisfaction by channel and operator
- Pricing model
- Per billable conversation tier, with Lyro AI and Flows metered separately
- Target company size
- Small business; 300,000+ companies per vendor
Tidio pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Free | $0 | per month | 50 billable conversations, 10 seats |
| Starter | $24.17 | per month | 100 billable conversations, 10 seats |
| Growth | From $49.17 | per month | From 250 billable conversations |
| Plus | From $300 | per month plus usage | Custom limits, no Tidio branding |
| Premium | Contact sales | quote | SSO, from 3,000 Lyro AI conversations |
Annual billing marked as 2 months free; homepage says paid plans from $29 per month. 7-day trial on paid plans. Lyro AI Agent standalone from $32.50 per month for 50 conversations. No Tidio branding add-on $16.67 per month on Growth.
Prices as published by Tidio on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.
Integrations, security and hosting
- Integrations
- 120+, including Zapier, OpenAPI
- Security and compliance
- SOC 2 examination completed (vendor statement)
- Data residency
- Runs on AWS; regions not stated
Worth knowing before you buy
- Pricing is by billable conversations, not seats: all of Free, Starter and Growth include 10 seats.
- SSO is only on the Premium tier; Plus has none.
- Lyro AI and Flows are metered separately from the plan.
- Above 2,000 billable conversations a custom plan is required.
- Removing Tidio branding costs $16.67 per month on Growth and is included only from Plus.
Tidio alternatives
Vendor dossier
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| Live Chat Software | Strong fit | Strong fit | Workable | Poor fit |
Strong fitWorkablePoor fitNo data from the vendor
How buying Tidio works
- How you buy
- Online up to Growth, sales above
- Demo or quote needed for
- Premium (and custom volumes on Plus)
- Free plan
- Yes
- Free trial
- 7 days
- Contract
- Monthly or annual
Security and data protection
- Single sign-on (SAML)
- Premium
From Tidio's trust center, security and legal pages. Anything not listed is not published.
About the company
- Founded
- 2013
- Headquarters
- Szczecin, Poland
- Ownership
- venture-backed ($25M Series B)
- Customers (vendor figure)
- 300,000+ companies (vendor about page)
Support and integrations
- Integrations
- 120+
- API
- OpenAPI
- Notable integrations
- Zapier
What vendors in this category ask before quoting
Answer these once in a SaaSBid request and Tidio and its alternatives quote against the same facts.
- How many agents answer chats, and during which hours?Seat count and coverage hours decide between per-agent and flat plans.
- How many chat conversations per month do you expect?Some vendors bill by conversation or cap sessions on free plans.
- Which website platform and CRM or help desk do you use?Native integrations decide whether a plugin works out of the box.
- Should an AI agent resolve chats, and what share do you hope to automate?AI is billed per resolution, per session or through credits.
- Which channels besides web chat must be supported?WhatsApp, social and voice are often add-ons or higher plans.
- Do you need SSO, audit logs or a specific data region?These controls often start only on enterprise-level plans.