Live Chat Software
Olark: features, pricing and who it fits
Olark is a plain live chat product at $29 per agent per month, with a separate AI website agent tier at a flat $400 per month that includes one human seat. There is no free plan. SSO is listed only on the Custom plan, and advanced integrations also need Custom.
Who Olark is for
Best for
- Small teams that want plain human live chat at a per-agent price
- Teams that want to add an AI agent later without reinstalling
Look elsewhere if
- Buyers who need SSO below the custom tier
- Teams that want a free plan
Olark features
- AI agent and chatbot
- Standard AI Website Agent at $400 per month; can be added to Live Chat later
- Free plan
- No free plan listed
- Visitor tracking and targeting
- Triggers by page, time on site, scroll depth, repeat visits and ad source
- Multichannel inbox
- Website chat with email follow-up; WhatsApp and SMS on Olark Classic
- CRM and helpdesk integrations
- Advanced integrations on Custom
- Reporting and analytics
- Searchable chat logs, Google Analytics events, AI Analyst (beta)
- Pricing model
- Per agent per month for human chat; flat monthly price for the AI agent tier
- Target company size
- Small and mid-size teams
Olark pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Live Chat | $29 | per agent per month | Human only, 14-day free trial, no card |
| Standard AI Website Agent | $400 | per month ($4,800 per year billed annually) | 1 human seat included, extra seats $29 per agent per month |
| Custom | Contact sales | quote | SSO, regional routing, multiple teams, custom SLAs |
Live Chat is $29 per agent per month on the vendor pricing page.
Prices as published by Olark on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.
Integrations, security and hosting
- Data residency
- Hosted on Google Cloud and AWS in the US; customer regions not stated
Worth knowing before you buy
- The AI agent tier is a flat $400 per month and includes one human seat; more seats cost $29 each.
- SSO is listed only on the Custom plan.
- A standard DPA is available on request by email; modified DPAs require the Pro plan.
- Olark names Google Cloud and AWS as hosting providers in the US and does not state customer data regions.
- Olark describes itself as a small company and offers $100 to $300 bounties for critical security reports.
Olark alternatives
Vendor dossier
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| Live Chat Software | Workable | Strong fit | Workable | No data |
Strong fitWorkablePoor fitNo data from the vendor
How buying Olark works
- How you buy
- Online up to Live Chat, sales above
- Demo or quote needed for
- Custom
- Free trial
- 14 days
- Contract
- Live Chat billed monthly; AI agent tier billed annually
Security and data protection
- Single sign-on (SAML)
- Custom plan
From Olark's trust center, security and legal pages. Anything not listed is not published.
About the company
- Founded
- 2009
- Ownership
- Backed by Y Combinator
Support and integrations
- Support
- White glove support and account management on the AI tier; custom SLAs on Custom
What vendors in this category ask before quoting
Answer these once in a SaaSBid request and Olark and its alternatives quote against the same facts.
- How many agents answer chats, and during which hours?Seat count and coverage hours decide between per-agent and flat plans.
- How many chat conversations per month do you expect?Some vendors bill by conversation or cap sessions on free plans.
- Which website platform and CRM or help desk do you use?Native integrations decide whether a plugin works out of the box.
- Should an AI agent resolve chats, and what share do you hope to automate?AI is billed per resolution, per session or through credits.
- Which channels besides web chat must be supported?WhatsApp, social and voice are often add-ons or higher plans.
- Do you need SSO, audit logs or a specific data region?These controls often start only on enterprise-level plans.