Time Tracking Software
When I Work: features, pricing and who it fits
Hourly teams in retail, restaurants and service businesses use When I Work to schedule shifts and run a time clock together. Essentials is $2.50 per user monthly, and SSO needs Premium. Agencies needing billable rates and invoices should look elsewhere.
Who When I Work is for
Best for
- Hourly, shift-based teams (retail, restaurants, service) that need scheduling plus a time clock
- Small multi-location businesses wanting GPS or geofenced clock-in
Look elsewhere if
- Project or agency teams needing billable rates and invoicing
- Companies needing SSO on a low tier (Premium only)
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| Time Tracking Software | Workable | Strong fit | No data | Workable |
Strong fitWorkablePoor fitNo data from the vendor
When I Work features
- Timers and timesheets
- Time clock with breaks and time off tracking
- Payroll and accounting integrations
- Payroll and POS integrations on all plans (names not confirmed by the vendor)
- Attendance and compliance
- Attendance, breaks, GPS/geofencing clock-in
- Mobile app and offline use
- G2 summary rates mobile support about 9.0; offline use not confirmed by the vendor
- Pricing model
- Per user per month, tiered
- Target company size
- Small hourly businesses; Enterprise tier exists
When I Work pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Essentials | $2.50 | per user per month | Auto scheduling, multi-location, messaging, payroll and POS integrations |
| Pro | $5 | per user per month | Scheduling rules, role permissions, custom reporting |
| Premium | $8 | per user per month | API, webhooks, SAML SSO |
| Enterprise | Contact sales |
Time Tracking & Attendance is a separate toggle per plan; its price is not listed on the pricing page. FAQ text on single vs multi-location pricing conflicts with the plan table. Billing period of listed prices not stated. Checked 2026-10-24.
Prices as published by When I Work on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.
Pros and cons
What users like
- Shift scheduling and time tracking score highest
- Mobile app well rated
Common complaints
- Process automation and leave management score lower
Integrations, security and hosting
- Security and compliance
- PCI-compliant payment network (vendor claim)
- Data residency
- AWS; region not stated
Worth knowing before you buy
- Time tracking and attendance is a separate toggle with unpublished price
- SAML SSO is Premium ($8) only
- Primarily a scheduling product; time tracking is secondary
- Public DPA not offered as a document per security page; trust center exists at trust.wheniwork.com
