Live Chat Software
tawk.to: features, pricing and who it fits
tawk.to offers free live chat with unlimited agents, native desktop and mobile apps, plus free ticketing and a knowledge base. Revenue comes from paid extras such as badge removal at $29 per month and hired chat agents from $1 per hour. It lists no SSO or published enterprise certifications.
Who tawk.to is for
Best for
- Solo owners and small sites that need free live chat
- Budget teams that want free ticketing and a knowledge base
Look elsewhere if
- Buyers who need SSO or published enterprise certifications
- Teams that need deep CRM and helpdesk integrations
tawk.to features
- AI agent and chatbot
- AI Assist from $29 per month with a forever-free tier for limited volume
- Free plan
- Yes: free live chat, ticketing and knowledge base; branding removal costs $29 per month
- Visitor tracking and targeting
- Real-time visitor view and smart triggers by URL, behavior or referrer
- Multichannel inbox
- Web chat, WhatsApp, email, SMS, voice; native iOS, Android, macOS and Windows apps
- CRM and helpdesk integrations
- Single JavaScript snippet; Shopify, Squarespace and WordPress listed
- Reporting and analytics
- Live dashboard of replies, response time, resolution rate and satisfaction
- Pricing model
- Free core product; paid add-ons and hourly human agents
- Target company size
- Solo owners to small businesses
tawk.to pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Free live chat | $0 | no per-seat charge | Includes tawk.to branding |
| Remove branding | $29 | per month | Add-on |
| AI Assist | From $29 | per month | Forever-free tier for limited chat volume |
| Hired live chat agents | $1 | per hour | Trained agents 24/7 |
| Virtual assistants | From $7 | per hour |
Billing cycles, invoicing and refunds not described on the pricing page.
Prices as published by tawk.to on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.
Integrations, security and hosting
- Security and compliance
- EU-U.S., UK Extension and Swiss-U.S. Data Privacy Framework self-certified, GDPR compliant (vendor statement)
- Data residency
- No region choice stated; hosted on Google Cloud, AWS and DigitalOcean
Worth knowing before you buy
- Core live chat is free with no per-seat charge; removing the tawk.to badge costs $29 per month.
- You can hire human chat agents from $1 per hour.
- Hosting uses Google Cloud, AWS and DigitalOcean; no region choice is stated.
- Tickets and a knowledge base are described as free.
- Self-certified under the EU-U.S., UK and Swiss-U.S. data privacy frameworks.
tawk.to alternatives
Vendor dossier
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| Live Chat Software | Strong fit | Strong fit | Poor fit | Poor fit |
Strong fitWorkablePoor fitNo data from the vendor
How buying tawk.to works
- How you buy
- Buy online
- Free plan
- Yes
Security and data protection
- Public DPA
- tawk.to
From tawk.to's trust center, security and legal pages. Anything not listed is not published.
About the company
- Founded
- 2013
Support and integrations
- Support
- 24x7x365 support per vendor pricing page
- Notable integrations
- Shopify, Squarespace, WordPress
What vendors in this category ask before quoting
Answer these once in a SaaSBid request and tawk.to and its alternatives quote against the same facts.
- How many agents answer chats, and during which hours?Seat count and coverage hours decide between per-agent and flat plans.
- How many chat conversations per month do you expect?Some vendors bill by conversation or cap sessions on free plans.
- Which website platform and CRM or help desk do you use?Native integrations decide whether a plugin works out of the box.
- Should an AI agent resolve chats, and what share do you hope to automate?AI is billed per resolution, per session or through credits.
- Which channels besides web chat must be supported?WhatsApp, social and voice are often add-ons or higher plans.
- Do you need SSO, audit logs or a specific data region?These controls often start only on enterprise-level plans.