CRM Software
Freshsales: features, pricing and who it fits
Freshworks sells Freshsales in three tiers, with the entry price at $9 per user. Small and mid-size teams use it, particularly if Freshdesk is already in place. Audit logs only arrive with the Enterprise tier, and no free plan exists.
Who Freshsales is for
Best for
- Small to mid-size teams wanting a cheap entry tier
- Teams already on Freshdesk or other Freshworks products
Look elsewhere if
- Teams needing audit logs below the $59 Enterprise tier
- Buyers who need a permanent free plan
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| CRM Software | Workable | Strong fit | Strong fit | Workable |
Strong fitWorkablePoor fitNo data from the vendor
Freshsales features
- Pipeline management
- Kanban view on Growth
- Sales automation
- Basic workflows on Growth; sales sequences from Pro
- Reporting and forecasting
- Forecasting insights on Enterprise only
- Pricing model and free tier
- Three tiers billed annually, plus add-ons
- Target company size
- Startups through mid-large businesses
Freshsales pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Growth | $9 | user/month billed annually | Kanban, lifecycle stages, basic workflows |
| Pro | $39 | user/month billed annually | Lead scoring, territory management, sequences |
| Enterprise | $59 | user/month billed annually | Forecasting insights, field-level permissions, custom modules, sandbox, audit logs |
21-day trial per vendor FAQ. Monthly prices are not shown on the pricing page. The vendor's page description mentions a free plan, but none appears in the plan list.
Prices as published by Freshsales on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.
Pros and cons
What users like
- Responsive customer support (about 50 G2 mentions)
- Ease of use
Common complaints
- Limited features and reporting or automation gaps (about 32 G2 mentions of limited features)
Worth knowing before you buy
- Audit logs are included on the Enterprise plan only
- Branded documents add-on costs $19/user/month
- Freddy AI Agent costs $49 per 100 sessions; paid plans include 500 trial sessions, once per account
- 21-day trial of the fully loaded CRM
