CRM Software
Close: features, pricing and who it fits
Close targets inside-sales and SDR teams that work by phone and email, with a power dialer, SMS and sequences inside the product. Calling and texting are charged by usage on top of seat prices. Google SSO and a SOC 2 Type II report are listed.
Who Close is for
Best for
- Inside-sales and SDR teams that call and email at volume
- Small teams wanting calling built into the CRM
Look elsewhere if
- Teams needing SAML SSO (only Google SSO listed)
- Buyers who dislike usage-based calling costs
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| CRM Software | Strong fit | Strong fit | Workable | Poor fit |
Strong fitWorkablePoor fitNo data from the vendor
Close features
- Pipeline management
- Pipelines on all plans; workflows from Growth
- Email and calendar integration
- 3 connected email accounts on Solo/Essentials, 10 on Growth/Scale
- Sales automation
- Workflows, bulk email and power dialer from Growth
- Reporting and forecasting
- Custom graph reporting on Scale
- Pricing model and free tier
- Per user plus usage for calls and SMS
- Target company size
- Small and mid-size sales teams
Close pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Solo | $19 / $9 | per user/month | 1 user, 10k leads, no workflows |
| Essentials | $49 / $35 | per user/month | unlimited contacts, no workflows |
| Growth | $109 / $99 | per user/month | workflows, power dialer |
| Scale | $149 / $139 | per user/month | predictive dialer, custom roles, custom objects |
The vendor lists two prices per plan without saying which is billed monthly and which annually; the higher is likely monthly and the lower annual.
Prices as published by Close on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.
Integrations, security and hosting
- Security and compliance
- SOC 2 Type II
- Data residency
- AWS hosted; locations are listed in the vendor's Trust Center
Worth knowing before you buy
- Calls and SMS billed by usage, about $0.02 per minute outbound
- Call Assistant add-on $50/month per org plus $0.02/minute
- Role-based access and custom objects only on Scale
- Call recording retention: 30 days Solo/Essentials, 90 Growth, unlimited Scale
- Only Google SSO is listed, no SAML on the pricing page
