Team Chat and Messaging Software
Mattermost: features, pricing and who it fits
Mattermost targets security-sensitive organizations that want chat on their own infrastructure. It comes as Professional, Enterprise and Enterprise Advanced. The free edition keeps only 10,000 messages. Seats are prepaid per year, and each server, including staging, requires its own license key.
Who Mattermost is for
Best for
- Organizations that must self-host or run air-gapped chat
- Technical and DevOps teams wanting data under their own control
Look elsewhere if
- Buyers wanting a public price list or self-serve checkout
- Small teams wanting a polished hosted free tier (free edition caps history at 10,000 messages)
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| Team Chat and Messaging Software | Workable | Workable | Strong fit | Strong fit |
Strong fitWorkablePoor fitNo data from the vendor
Mattermost features
- Channels and threading
- Channel-centric with threads
- Built-in video and huddles
- Calls built in; Entry (free) edition limited to 40-minute calls
- Search and message history limits
- Entry edition 10,000 channel messages; unlimited searchable history on Professional
- Guest and external access
- Guest accounts on Professional with custom user groups
- Security and admin controls
- SSO (SAML) from Professional; AD/LDAP sync; advanced logging, audit logs with export and compliance export on Enterprise
- Mobile app and frontline fit
- Native iOS and Android apps; Enterprise MDM/EMM support; Entry push notifications capped at 10,000 per month
- Pricing model and transparency
- Prepaid annual seat licenses; extra seats bought quarterly true-forward; each server needs its own license
- Target company size
- Professional up to 250 users; Enterprise scales to tens of thousands
Mattermost pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Professional | Contact sales | per seat per year, prepaid | Up to 250 users per docs; business-hours support |
| Enterprise | Get pricing | per seat per year, prepaid | Advanced logging, compliance export, 24x7 support |
| Enterprise Advanced | Request quote | Multi-domain, air-gapped and sovereign deployments |
The vendor publishes no dollar prices. A forum post cites $10 per user per month for Professional ( not confirmed by the vendor, anecdotal); this is not treated as a list price. Free Entry edition and a limited Enterprise Advanced evaluation edition exist.
Prices as published by Mattermost on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.
Pros and cons
What users like
- Strong security and data ownership
- User-friendly interface and integrations
Common complaints
- Interface not intuitive to some users
Integrations, security and hosting
- Data residency
- Self-host anywhere; Mattermost Cloud Enterprise single-tenant region options not stated
Worth knowing before you buy
- Licenses are prepaid annual seats and every server (including staging) needs its own license key
- Seats above purchase are added quarterly, prorated to annual cost
- Support tiers: Professional business hours next-business-day, Enterprise 24x7 with 4-hour target, Premier is a paid add-on
- Supports air-gapped and DDIL deployments
- Mattermost docs indicate the minimum purchase is more than 10 users
