Video Conferencing Software
Slack: features, pricing and who it fits
Slack is channel-based team chat that offers huddles and Slack Connect, with Pro at about $7.25 per user monthly on annual billing. The free plan has only one-to-one huddles and keeps 90 days of history. It lists broad compliance programs including SOC 2 Type II and FedRAMP.
Who Slack is for
Best for
- Teams wanting channel-based chat with a large app ecosystem
- Companies already on Salesforce
- Organizations needing SAML SSO plus SCIM on a self-serve plan (Business+)
Look elsewhere if
- Teams that need long free message history (Free keeps 90 days)
- Buyers wanting group video on the free plan (1:1 huddles only)
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| Video Conferencing Software | Workable | Strong fit | Strong fit | Strong fit |
| Team Chat and Messaging Software | Workable | Strong fit | Strong fit | Strong fit |
Strong fitWorkablePoor fitNo data from the vendor
Slack features
- Pricing model
- Per user, monthly or annual; Free forever tier
- Target company size
- Small teams to large enterprises (Enterprise Grid)
- Security and compliance
- SOC 2 Type II and SOC 3, ISO 27001/27017/27018/27701/42001, HIPAA configurable, FedRAMP Moderate (Enterprise/Enterprise+), GovSlack FedRAMP High, C5, ENS High
- Channels and threading
- Channels, threads and huddles; Slack Connect for external 1:1 messaging on Free
- Built-in video and huddles
- Free: 1:1 huddles only; Pro and up: group huddles/meetings (limits not published on pricing page)
- Search and message history limits
- Free: 90-day visible history and data deleted after 1 year; paid plans longer (retention details not confirmed by the vendor)
- App integrations and bots
- Free plan limited to 10 apps
- Guest and external access
- Slack Connect external messaging; Free limited to 1:1
- Security and admin controls
- SOC 2 Type II and SOC 3, ISO 27001/27017/27018/27701/42001, HIPAA configurable, FedRAMP Moderate (Enterprise/Enterprise+), GovSlack FedRAMP High, C5, ENS High
- Mobile app and frontline fit
- Frontline teams is an Enterprise+ add-on
- Pricing model and transparency
- Per user, monthly or annual; Free forever tier
Slack pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Free | $0 | per workspace | 90-day message history, up to 10 apps, 1:1 huddles only; data deleted after 1 year |
| Pro | $8.75/user/mo monthly; $7.25/user/mo annual (annual price not confirmed on the vendor page) | per user | Group huddles/meetings |
| Business+ | $18/user/mo monthly; $15/user/mo annual (annual price not confirmed on the vendor page) | per user | SAML SSO, SCIM, data residency listed here; 24/7 support with 4-hour first response |
| Enterprise+ | Contact sales | per user | Audit logs, multiple SAML configurations, FedRAMP Moderate authorization |
slack.com/pricing shows EUR in Germany (Pro 8.25/6.75, Business+ 18/15 EUR monthly/annual). USD monthly prices ($8.75, $18) are from the Salesforce-hosted salesforce.com/products/slack-pricing page; USD annual prices ($7.25, $15) are not directly confirmed on the vendor page. FAQ says annual billing saves about 16%. Intro offer: 50% off for 3 months on monthly online purchases within 7 days of creating a team.
Prices as published by Slack on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.
Pros and cons
What users like
- Very easy to use (G2 ease of use about 9.1)
- Strong app and integration ecosystem
Common complaints
- Notification overload and channel sprawl
- Limited message history on free plan
Integrations, security and hosting
- Security and compliance
- SOC 2 Type II, SOC 3, ISO 27001, ISO 27017, ISO 27018, ISO 27701, ISO 42001, CSA STAR, FedRAMP Moderate (Enterprise/Enterprise+), GovSlack FedRAMP High, HIPAA configurable, ENS High, C5
- Data residency
- Listed on Business+ and Enterprise+ on pricing page; help center says Enterprise plan required; regions not published
Worth knowing before you buy
- Pricing page shows EUR to German visitors; USD monthly prices are $8.75 (Pro) and $18 (Business+)
- SAML SSO and SCIM start at Business+; audit logs are Enterprise+ only per FAQ
- A help article footnote says SSO/SCIM are available on Free and Pro only for customers who connected a Salesforce org (not confirmed by the vendor)
- Enterprise Key Management (EKM) is a paid add-on; data residency per help center requires an Enterprise plan
- Free plan data is deleted after 1 year and group calls need a paid plan
