Survey and Form Software
SurveyMonkey: features, pricing and who it fits
A well-known survey product, SurveyMonkey has a free tier and team plans billed per user, from $30 monthly with at least three users. Advantage allows 50,000 responses yearly. Panel respondents cost extra, and Enterprise adds SSO and regional data centers.
Who SurveyMonkey is for
Best for
- Teams of 3 or more that need quick surveys with templates and AI analysis
- Enterprises needing SSO and US/Canada/EU data centers
Look elsewhere if
- Teams wanting a bundled research panel (panel responses sold separately)
- Small teams sensitive to per-user pricing and the 3 seat minimum on team plans
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| Survey and Form Software | Workable | Strong fit | Strong fit | Strong fit |
Strong fitWorkablePoor fitNo data from the vendor
SurveyMonkey features
- Question types and branching logic
- More logic on Advantage; advanced logic, block randomization and multilingual surveys on Premier
- Analysis and reporting
- AI and thematic analysis, multi-survey analysis, significance on Advantage; crosstabs on Premier
- Response limits per plan
- 50,000 per year Advantage, 100,000 Premier, custom Enterprise; EUR 0.10 per extra response
- CRM and workflow integrations
- Only Zoom (Enterprise) named on pricing page
- Panel and research features
- Not included in any plan; SurveyMonkey Audience sold separately
- Pricing model and real cost
- Per user per month billed annually, 3 users minimum on team plans
- Target company size
- Small teams to enterprise
SurveyMonkey pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Basic | Free | single account | Limits responses you can view per survey |
| Team Advantage | $30/user/month billed annually | 3+ users | 50,000 responses per year |
| Team Premier | $92/user/month billed annually | 3+ users | 100,000 responses per year, crosstabs, white label, phone support |
| Enterprise | Contact sales | 5+ users | SSO, US/Canada/EU data center, custom responses |
USD figures ($30 Advantage, $92 Premier) come from third-party listings of surveymonkey.com/pricing and /pricing/teams and are not confirmed in USD on the vendor site, which shows EUR by default (30 and 75). Overage EUR 0.10 per response (EUR page). Individual plan prices not confirmed.
Prices as published by SurveyMonkey on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.
Pros and cons
What users like
- Easy to use, fast setup, many templates
Common complaints
- Cost and limits on the free tier
- Some survey-building and mobile issues
Integrations, security and hosting
- Security and compliance
- ISO 27001, HIPAA-compliant Enterprise product, PCI DSS 4.0 (SurveyMonkey, Wufoo, Apply), SOC 2 accredited data centers
- Data residency
- US/Canada/EU data center on Enterprise
- Implementation
- Premium onboarding on Enterprise
Worth knowing before you buy
- Team plans need at least 3 users (Enterprise 5)
- SSO only on Enterprise
- Response caps are per year with EUR 0.10 overage
- Audit logs are not offered to customers as a feature per the security statement
- Panel responses are a separate purchase
