CRM Software
Microsoft Dynamics 365 Sales: features, pricing and who it fits
Microsoft prices Dynamics 365 Sales per user across Professional, Enterprise and Premium, always paid yearly. It sits on Dataverse and links to Outlook, Teams and Power BI. Review sites mention that configuration takes a long time.
Who Microsoft Dynamics 365 Sales is for
Best for
- Organizations already standardized on Microsoft 365, Teams and Power Platform
- Enterprises wanting AI agents (qualification, opportunity) inside the CRM
Look elsewhere if
- Small teams that need quick, light setup (G2 reviewers cite long customization time)
- Buyers who dislike annual-only commitments
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| CRM Software | Poor fit | Poor fit | Strong fit | Strong fit |
Strong fitWorkablePoor fitNo data from the vendor
Microsoft Dynamics 365 Sales features
- Pipeline management
- Lead-to-cash sales process, forecasting and quota tracking in Enterprise
- Email and calendar integration
- Outlook app and enhanced email; Teams integration
- Sales automation
- Sequences, sales accelerator, Sales Qualification and Opportunity agents
- Reporting and forecasting
- Power BI embedded dashboards; predictive forecasting in Premium
- Mobile app
- iOS and Android Sales mobile app
- Integrations and marketplace
- LinkedIn Sales Navigator, Teams, ZoomInfo, softphone, Power Platform
- Pricing model and free tier
- Per user, paid yearly, three tiers plus Relationship Sales
- Target company size
- Mid-size to enterprise
Microsoft Dynamics 365 Sales pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Sales Professional | $65 | user/month paid yearly | Core sales force automation; subset of entities vs Enterprise |
| Sales Enterprise | $105 | user/month paid yearly | Contextual insights, AI, advanced customization, Copilot |
| Sales Premium | $150 | user/month paid yearly | Adds 1,000 Copilot Credits per user/month, Sales Insights |
| Microsoft Relationship Sales | Contact sales | user | Sales Enterprise plus LinkedIn Sales Navigator; 10-seat minimum |
30-day trial per Microsoft Learn. Copilot Studio agents need an Azure subscription; pre-purchase credits save up to 20%.
Prices as published by Microsoft Dynamics 365 Sales on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.
Pros and cons
What users like
- Tight fit with the Microsoft stack
Common complaints
- Time-consuming setup and customization
- Cluttered interface and slow performance
Integrations, security and hosting
Worth knowing before you buy
- Runs on Microsoft Dataverse and Power Apps model-driven design
- Sales Professional uses a subset of the entities in Sales Enterprise
- Relationship Sales (with LinkedIn Sales Navigator) requires 10 seats minimum
- Copilot agents are billed via Copilot Credits and need an Azure subscription
- Sales Enterprise gets Premium-style features only at limited monthly capacity
