CRM Software
monday CRM: features, pricing and who it fits
monday CRM applies the board layout of monday.com to sales. Purchases begin at 3 users, caps on contacts, automations and dashboards grow with each tier, and a team beyond 40 users must ask for a quote. It appeals to companies already using monday.com.
Who monday CRM is for
Best for
- Teams that want a customizable board-based CRM
- Companies already using monday.com for work management
Look elsewhere if
- Teams under 3 users (plans start from 3 users)
- Buyers wanting a free plan
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| CRM Software | Poor fit | Strong fit | Workable | No data |
Strong fitWorkablePoor fitNo data from the vendor
monday CRM features
- Pipeline management
- Board-based pipelines; limits rise by plan
- Sales automation
- 250 automations/month on Standard, 25K on Pro
- Reporting and forecasting
- 1 dashboard Basic, 5 Standard, 50 Pro, unlimited Ultimate
- Mobile app
- iOS/Android apps from Standard
- Pricing model and free tier
- Per seat, tiered limits, plans start from 3 users
- Target company size
- Small to mid-size; over 40 users needs a quote
monday CRM pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Basic | 12 yearly / 18 monthly (EUR shown on page) | seat/month | 1,000 contacts and deals, 1 dashboard |
| Standard | 17 yearly / 25 monthly (EUR shown on page) | seat/month | 10,000 contacts and deals, 250 automations/month |
| Pro | 28 yearly / 41 monthly (EUR shown on page) | seat/month | 100,000 contacts and deals, email sequences, 25K automations/month |
| Ultimate | Custom | seat/month | Security and governance, HIPAA, 24/7 priority support, 25,000 API calls/day |
The vendor page shows prices in EUR; third-party summaries list the same numbers as USD ($12/$17/$28). 14-day trial per FAQ. Homepage says yearly saves 33% but FAQ says 18%; unreconciled. Quote required above 40 users.
Prices as published by monday CRM on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.
Pros and cons
What users like
- Easy customization
- Efficient workflow handling
Common complaints
- Gets expensive when add-ons are needed
- Steep learning curve for new users
- Missing features
Integrations, security and hosting
- Security and compliance
- HIPAA compliance on Ultimate
- Implementation
- White-glove migration on Ultimate
Worth knowing before you buy
- Plans start from 3 users per the FAQ
- More than 40 users requires a sales quote
- Contacts and deals are capped: 1,000 Basic, 10,000 Standard, 100,000 Pro
- Mobile apps only from Standard; email sequences only from Pro
- Security and governance features, HIPAA and 24/7 support sit in Ultimate (custom price)
- Monday's support page states a 12-month minimum term for Enterprise-type plans (work management page, not CRM-specific)
