AI Meeting Assistants
Otter.ai: features, pricing and who it fits
Otter.ai has a free tier plus paid plans per user, with Pro at $8.33 per user on annual billing. Its trust center shows SOC 2, HIPAA and GDPR badges. SSO and SCIM require Enterprise with a minimum of 100 users, and users say the free and Pro minute caps are tight.
Who Otter.ai is for
Best for
- Individuals and small teams wanting a free or low-cost transcription tool
- Sales teams using Otter Sales Notetaker
Look elsewhere if
- Teams under 100 users that need SSO or SCIM
- Teams needing botless capture
Fit by company size
| Category | 1-10 people | 11-50 people | 51-500 people | 500+ people |
|---|---|---|---|---|
| AI Meeting Assistants | Strong fit | Strong fit | Workable | Strong fit |
Strong fitWorkablePoor fitNo data from the vendor
Otter.ai features
- Pricing model
- Per user; free, Pro, Business, Enterprise
- Target company size
- Individuals to teams; Enterprise for large orgs with 100-user minimum for SSO
- Meeting platform support
- Zoom and Google Meet video replay noted on Enterprise; full platform list not confirmed by the vendor
- CRM and workflow integrations
- Custom CRM and dialer integrations on Enterprise; Otter Sales Notetaker
- Privacy and security
- SOC 2 and HIPAA (2025 announcement); Trust Center badges: CCPA, GDPR, HIPAA, SOC 2, VPAT, TX-RAMP Level 2; subprocessors include Anthropic and AWS
Otter.ai pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Basic | Free | per user | 300 min/month, 30 min per conversation, 3 lifetime imports |
| Pro | $16.99/mo monthly or $8.33/mo annual | per user | 1,200 min/month, 90 min per conversation, 5 billed users |
| Business | $24/mo monthly or $19.99/mo annual | per user | Unlimited meeting minutes, 4 hours per conversation, up to 25 billed users |
| Enterprise | Contact sales | per user | SSO, SCIM (minimum 100-user license), HIPAA add-on, API and webhooks |
Pricing page ambiguous on imported-file limits for Business/Enterprise.
Prices as published by Otter.ai on the date above. Quotes for larger teams often differ, which is what a request on SaaSBid surfaces.
Pros and cons
What users like
- Easy to start with a usable free tier
- Wide adoption and familiar interface
Common complaints
- Free and Pro minute caps are tight
- Review counts and pricing details are confusing on higher tiers
Integrations, security and hosting
- Security and compliance
- SOC 2, HIPAA, GDPR, CCPA, TX-RAMP Level 2
- Implementation
- Customer Success Program on Enterprise
Worth knowing before you buy
- SSO and SCIM need Enterprise with a minimum 100-user license
- Business plan caps at 25 billed users; Pro at 5
- Business monthly price is $24, with 20% off for 3+ months
- HIPAA is an Enterprise add-on
- Trust Center lists Anthropic as a subprocessor and AWS as infrastructure
